Remote or Onsite IT Tech Support at Flexi-Personnel

JOB PURPOSE

The role holder will be responsible for Stakeholder Management at the following levels:

External: 

• Media Agencies
• Publishing Companies
• Suppliers and Service Providers

DUTIES AND RESPONSIBILITIES

Functional:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Responding in a timely manner to service issues and requests.
• Maintain an updated asset list/register.
• Develop and maintain a good relationship with local vendors/suppliers.
• Maintain and update documentation of procedures and configurations.
• User Training/Induction
• Experience with MS365 environments
• Experience with Microsoft Intune and Mobile Device Management (MDM).
• Experience with OneDrive Sync and SharePoint.
• Experience with Microsoft Business Central.
• Experience with Microsoft Teams and videoconferencing devices is a must
• Experience with Mersive devices.
• Helpdesk Ticketing (providing technical support across the company)
• Microsoft Dynamics 365 BC/NAV experience. 
• SharePoint design experience is a plus

QUALIFICATION, EXPERIENCE, AND SKILLS

Minimum Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field
• Excellent communication skills
• Excellent reporting skills

Experience:

• Minimum 3+ years of experience.