Reservation Consultants (Hospitality) at Summit Recruitment and Search

Key Requirements:

• Book and enter room reservation requests using Res Request or Property Management System.
• Update reservations ensuring a flawless check in and check out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assist guests regarding property facilities in an informative and helpful way as well as handling clients on phone and email in line with the set SOP.
• Closely liaise with sales and other departments as required.

Qualifications

• Must a bachelor’s degree or diploma in hospitality or its equivalent.
• Must have at least 3 years’ experience in Reservations (Hospitality)
• Must experience working with Res Request or Property Management System.
• Computer literate in Microsoft Window applications required and be able to type 25 words per minute.
• Highly responsible, reliable and able to work well under pressure in a fast-paced environment.
• Strong interpersonal and problem-solving abilities.
• A team player and skilled in customer service.

Deadline for applications: 12th September 2023