Reservations Agent at Kempinski Hotels

JOB DESCRIPTION

Reservations Agent

• The incumbent of this position is responsible to materialize the maximum number of requests and reservations. He / She will be responsible for ensuring that all relevant data is entered, reviewed and maintained in the systems in a timely and accurate manner.

Key Responsibilities:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• ollow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Desired Skills and Qualifications:

• Degree/Diploma in any hospitality related field.
• Knowledge of Opera PMS or Fidelio V6 is imperative.
• Opera central systems knowledge.
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel.
• Experience in a similar role and proven track record may be considered in lieu of specialized education.
• At least three (3) years’ experience in a similar position preferably working with a 5* hotel chain.
• Detail oriented with good verbal and written communication skills.
• Ability to listen attentively and speak clearly