Internship Opportunities at Kempinski Hotels

Engineering Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times. 

Main Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 

• Ensure that mechanical technicians adhere to set working hours. 
• Submit FF&E requirement to the Plant room/supervisor/Assistant /Chief Engineer. 
• Ensure that quality workmanship is observed. 
• Ensure quick and permanent solutions are implemented to avert re-occurrences. 
• Perform periodic preventive maintenance for machines and equipment. 
• Ensure close and hands on supervision of mechanical technicians. 
• Plan and schedule maintenance of equipment without interfering with the normal operations and depending on the urgency. 
• Perform daily check for Laundry and Kitchen Equipment. 
• Ensure that the preventive maintenance is done as scheduled. 
• Advise storekeeper on what items are required in the store. 
• Ensure that quality are items delivered. 
• Ensure minimal wastage of materials. 
• Have a working knowledge of Department Brand Standards to ensure compliance. 
• Have working Knowledge of HVAC/Electrical and MEP Installations 
• Ensure HACCP and COSHH policies are strictly adhered to. 
• Ensure all equipment and machines are working and in good condition 
• Ensure periodic testing and service of equipment is done. 
• Take a daily record of all the electrical meters reading and submit to plant room technician for preparation of daily utility report 
• Ensure all hazardous installations/ equipment are isolated, warning signs indicating e.g. Out of order, Do not operate are in place. 
• Comply with all Kempinski International company policies. 
• Comply with all systems and procedures as laid down by Chief Engineer. 
• Replace all the burnt-out bulbs within the premises 
• Inspect all public areas for any electric faults against the checklists 
• Cary out minor electrical installation within the building 
• Service and repair of electrical equipment 
• Facilitate guest rooms and property maintenance 
• Perform the right treatment of boilers and swimming pool water and keep a record of the water condition in the two systems. 
• Monitor the effects of servicing and maintenance of plant equipment’s 
• Receive fuel (AGO & LPG) and keep records of the same. 
• Prepare Daily Utility consumption report. 
• Ensure that there are no fuels, gas, and water, steam leaks in plant room the premises. 
• Ensure proper chemical treatment of boiler make-up water and keep record of water condition in the system.

Desired Skills & Qualifications

• Degree/ Diploma in an engineering course from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

go to method of application »

Kitchen Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times. 

Key Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to: 

• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends. 
• Make recommendations for appropriate adjustments to kitchen operations accordingly. 
• Maintain a hygienic kitchen and personal hygiene and ensure company’s standards are maintained. 
• Prepare, cook and serve food according to the restaurant’s menu. 
• Prepare in advance food, beverage, material and equipment needed for the service. 
• Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards. 
• Clean and re-set their working area. 
• Ensure awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines. 
• Adhere to occupational, health and safety legislation, policies and procedures. 
• Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 
• Assemble and prepare ingredients for menu items. 
• Assist with checking, receiving and storing of goods. 
• Maintain storage areas. 
• Monitor all kitchen costs and take corrective action, when necessary to reduce expenses. 
• Inspect daily, all fresh food received to ensure a high quality is maintained. 
• Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with
• Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef. 
• Ensuring the quality and standards at the outlet meet the expectations of the customer 
• Constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures. 
• Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy. 
• Establish and maintain professional and effective communication within the whole Food & Beverage Department.

 Desired Skills & Qualifications: 

• Degree/ Diploma in Culinary from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2022/2023) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude.

go to method of application »

Marketing Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities:

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Create the hotel media and marketing plan.
• Implement media and marketing plan and coordinate with agencies.
• Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
• Plan, coordinate and implement direct marketing, both on- and offline.
• Maintain guest database for mailings.
• Liaise with F&B department to promote F&B outlets.
• Create, coordinate and maintain give-aways and collateral.
• Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
• Provide content and images for websites according to Corporate Identity.
• Ensure content and photography of 3rd party websites is maintained.
• Ensure compliance with Corporate Identity guidelines.
• Act as brand custodian for hotel and Kempinski brand.
• Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.
• Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
• Coordinate between hotel and Corporate Marketing and agencies whenever necessary.
• Maintain updates of Corporate Marketing guidelines and inform colleagues.
• Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
• Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• Pro-actively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
• Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
• Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
• Follow the sales and marketing results and propose corrective actions if needed.
• Take part in sales and marketing training programmes.
• Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel. 

Desired Skills & Qualifications:

• Degree/ Diploma in Marketing from a recognized learning institution
• No work experience is required
• Less than one year since completion (2022/2023)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude

go to method of application »

JOB DESCRIPTION

Reservations Agent

• The incumbent of this position is responsible to materialize the maximum number of requests and reservations. He / She will be responsible for ensuring that all relevant data is entered, reviewed and maintained in the systems in a timely and accurate manner.

Key Responsibilities:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• ollow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Desired Skills and Qualifications:

• Degree/Diploma in any hospitality related field.
• Knowledge of Opera PMS or Fidelio V6 is imperative.
• Opera central systems knowledge.
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel.
• Experience in a similar role and proven track record may be considered in lieu of specialized education.
• At least three (3) years’ experience in a similar position preferably working with a 5* hotel chain.
• Detail oriented with good verbal and written communication skills.
• Ability to listen attentively and speak clearly

go to method of application »

Reservations Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within the department. He/She will be required to uphold company policies and requirements at all times.

Main Responsibilities:

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for the Reservations department.
• Perform any other reservation duties as per role requirement.

Desired Skills & Qualifications:

• Degree/ Diploma in any relevant hospitality field from a recognized learning institution.
• No work experience is required. 
• Less than one year since completion (2022/2023).
• Kenyan Citizen.
• Completed coursework (Even if not graduated).
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Outgoing with a positive learning attitude.