Reservations Trainee at Kempinski Hotels

Reservations Trainee

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within the department. He/She will be required to uphold company policies and requirements at all times.

Main Responsibilities:

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for the Reservations department.
• Perform any other reservation duties as per role requirement.

Desired Skills & Qualifications:

• Degree/ Diploma in any relevant hospitality field from a recognized learning institution.
• No work experience is required. 
• Less than one year since completion (2022/2023).
• Kenyan Citizen.
• Completed coursework (Even if not graduated).
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Outgoing with a positive learning attitude.