Reservations Officer at Emerge Egress Consulting

Role Objective

• An established hotel seeks a reservations agent who is exceptional and able to execute the front desk and reservations area of the hotel.

Core Duties and Responsibilities

• Handles reservations via phone, email, system referrals, and from internal departments or travel agents.
• Manages daily correspondence, responds to inquiries, and keeps all files organized and current.
• Creates, updates, and manages reservation records, confirmations, cancellations, and modifications.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Processes and monitors advance deposits, tracks availability, and supports occupancy and revenue forecasting.
• Maintains a professional appearance and work area promotes a courteous and friendly environment.
• Prepare invoices and sending confirmation details to customers.
• Manage group reservation and rooming list.
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Convert enquiries through telephone and direct bookings
• Perform any other duty as assigned to them by management.

Job Specifications and Qualifications

• Diploma in Hospitality or related course
• Minimum 3 years experience in the hospitality industry, 
• Proficient in hotel reservation system.

Key Competencies

• Guest focused personality is essential
• Top notch guest relations skills
• Strong problem-solving abilities
• Excellent telephone etiquette.
• Strong in sales and upselling skills
• Excellent written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.