Job Openings at Emerge Egress Consulting

Role Objective

• An established hotel seeks a reservations agent who is exceptional and able to execute the front desk and reservations area of the hotel.

Core Duties and Responsibilities

• Handles reservations via phone, email, system referrals, and from internal departments or travel agents.
• Manages daily correspondence, responds to inquiries, and keeps all files organized and current.
• Creates, updates, and manages reservation records, confirmations, cancellations, and modifications.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Processes and monitors advance deposits, tracks availability, and supports occupancy and revenue forecasting.
• Maintains a professional appearance and work area promotes a courteous and friendly environment.
• Prepare invoices and sending confirmation details to customers.
• Manage group reservation and rooming list.
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Convert enquiries through telephone and direct bookings
• Perform any other duty as assigned to them by management.

Job Specifications and Qualifications

• Diploma in Hospitality or related course
• Minimum 3 years experience in the hospitality industry, 
• Proficient in hotel reservation system.

Key Competencies

• Guest focused personality is essential
• Top notch guest relations skills
• Strong problem-solving abilities
• Excellent telephone etiquette.
• Strong in sales and upselling skills
• Excellent written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.

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Role Objective

• Your role is to set the tone for the hotel guests’ experience by bringing welcoming guests warmly, guest flow hospitality and ensuring a pleasant interaction at the hotel clients to ensure satisfaction.

Core Duties and Responsibilities

• Greet guests with warmth, confidence, and enthusiasm, setting the tone for their visit
• Manage reservations, waiting lists, and guest flow to keep service smooth and efficient
• Escort guests to tables and ensure they are comfortable and informed about specials or promotions
• Collaborate closely with servers, bartenders, and chefs to deliver seamless service
• Handle guest inquiries and feedback with professionalism and positivity
• Maintain a polished and approachable appearance that reflects the hotel’s brand
• Keep the host stand and entrance area organized, clean, and welcoming
• Consistently offer a professional, friendly greeting and engaging service
• Ability to run shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Customer Centricity skills
• Strong communication and interpersonal skills 
• Ability to thrive in a fast-paced, high-energy environment
• Excellent organizational skills and attention to detail
• Flexibility
• Ability to work cohesively as part of a team
• Leadership skills