Resource Cordinator - RBB at Absa Bank Limited

Job Summary

To deliver human resources administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Overall Job purpose: 

To ensure effective people management within the RBB/LGT through focused resource planning, selection and recruitment, performance development and succession planning, staff movement, organization design, employee relations, and relationship management, recognition, and employee separation in line with RBB strategy

Key Accountabilities

People Development   -        25%

1. Pro-actively educate and advise Sales Managers to ensure they are technically developed and coached in all aspects of resource management.
2. Build effective relationships, influence, and motivate the Senior Direct Sales Managers to ensure their wholehearted commitment to effective resource management.
3. Share Best Practice via the Business partner

Resource Management -50%

1. Collate the monthly LGT manpower plan against the strategic manpower plan; ensuring it is updated on a regular basis to reflect current and future requirements against business needs.
2. Collate attendance information as supplied by sales managers monthly and complete absence trend analysis for the Direct Sales business unit.  Such analysis would include all types of leave, absence due to training days, suspension, and all other types of absence.  Provide feedback to sales managers, and the LGT Leadership when required.
3. Ensure that data is available and regularly updated on resource movements (joiners, leavers, and temporary contracts).
4. In liaison with the HR Advisor, ensure all new recruits are taken through induction training.
5. Act as local expert on resource trends and business requirements for LGT to ensure that resource plans reflect local conditions.
6. Work with the HR Advisor, LGT on the development of resource tools with which to manage headcount, absence, training, and development initiatives.
7. Ensure the production of rosters, on a predetermined basis, allocating resource against business needs and liaising with Sales Managers and Area Managers as necessary to manage unplanned absence with minimal disruption.

Co-ordinating Requirements - 15%

1. Ensure that LGT staff database remains updated on all prescribed fields
2. Co-ordinate the distribution of internal communications
3. Co-ordinate LGT events as and when scheduled against prescribed budget.
4. Co-ordinate corporate wear orders and feed into central procurement point for processing.
5. Liaise with the HR Advisor on resourcing requirements and support recruitment activity as required.
6. Liaise with the HR Advisor on medical benefits administration and co-ordinate issue of AAR medical cards.

Teamwork   - 10%      

1. Work together with Head of DST, Area and Sales Managers, and the LGT Support team to deliver performance.
2. Work closely with other Retail Resource Co-ordinators (including via the Performance Consultant/ L&D Manager) to share best practice and improve resource management effectiveness.

Preferred Experience

1. Resource management
2. Commercial awareness
3. Communication
4. Team working
5. People Management
6. Numerical and Analytical
7. PC Literate
8. Attention to detail
9. Relationship management
10. Performance management

Knowledge and Skills

1. Detailed knowledge of Resource Management, rostering tools and practices.
2. Detailed knowledge of Performance Development Process
3. Detailed knowledge of Learning and Development training resource available
4. Detailed knowledge of recruitment practices and lead times
5. Sound knowledge of Barclays Africa people policies and procedures.
6. Knowledge of external agency arrangement.
7. Understanding of cost center budgeting, monitoring, and reporting.
8. Knowledge of local manpower conditions.
9. A minimum of 3 years successful retail business experience gained internally or externally.
10. Previous experience within a Resource Management function including the achievement of the optimal mix for staff costs and numbers.
11. Experience on training needs analysis and delivery
12. Experience in the application of Performance Development tools
13. Proven track record of applying data collection and information gathering techniques to establish future business trends and inform decision-making.
14. Previous experience of recruitment and assessment techniques

Education

Further Education and Training Certificate (FETC): Human and Social Studies (Required)