Restaurant Operations Coordinator at Sawari Hospitality Solutions

About the role

• We are recruiting for a company building a contemporary Neapolitan style pizza restaurant in Nairobi with a casual atmosphere and bar. We’re looking for best-in-class chefs and hospitality staff.

Role Description

• The Operations Administrator is a full-time, on-site role based in Nairobi County, Kenya. This role is responsible for coordinating daily administrative and operational activities to ensure efficient restaurant functioning. Key tasks include maintaining records, managing inventory documentation, supporting scheduling, and assisting with vendor and supplier communications.

The Operations

• Administrator will track operational metrics, prepare reports for management, and help streamline processes to improve service delivery. The role also involves responding to internal inquiries, supporting front-of-house and back-of-house teams with logistical needs, and helping resolve basic customer service issues when required.

Qualifications

• Strong Operations Management and Administrative Assistance skills to coordinate daily activities and maintain accurate records.
• Effective Communication and Customer Service skills to interact professionally with team members, suppliers, and guests.
• Solid Analytical Skills to track key metrics, interpret data, and propose operational improvements.
• Proficiency with office software tools (e.g., spreadsheets, document management) and basic point-of-sale or inventory systems.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Previous experience in hospitality, food service, or retail operations administration is an advantage.
• Relevant diploma or degree in Business Administration, Operations Management, or a related field is preferred.

Requirements added by the job poster

• 2+ years of work experience with Restaurant Operations