Retail Sales Person - Nairobi at Bridge Talent Management

Key Responsibilities

The successful candidate will be expected to:

• Welcome and assist customers by offering guidance on product selection, fitting, and general information.
• Promote and sell the client’s range of leather footwear, bags, belts, and other accessories.
• Consistently meet or exceed monthly sales targets.
• Efficiently operate the Point-of-Sale (POS) system for processing sales and handling customer payments.
• Maintain a neat, organized, and clean store environment at all times.
• Replenish and restock merchandise while ensuring that product displays are attractive and up to date.
• Perform daily opening and closing duties, which include:
  • Arriving by 9:45 AM to clean, restock, and prepare the store for opening.
  • Counting cash and preparing reports for the supervisor as required.
  • Submitting daily sales reports and sharing insights on customer trends and inventory movement.
• Providing feedback to management on customer preferences and product demand.
• Upholding the client’s brand values and ensuring customers have a positive and satisfying experience.
• Handling customer complaints professionally and escalating them when necessary.
• Collaborating effectively with team members and store management to ensure smooth operations.

Requirements

To be successful in this role, candidates should:

• Have previous experience in retail sales (preferred but not mandatory).
• Demonstrate excellent communication and interpersonal skills.
• Show a strong customer service orientation and a drive to achieve sales.
• Be reliable, honest, self-motivated, and possess a proactive attitude.
• Pay attention to detail and enjoy working as part of a team.
• Be comfortable with basic computer operations and familiar with using POS systems.