Retail Sales Representative-Nakuru at Summit Human Resource & Marketing Consultant

Job experience: 4 years

Reporting to: Sales Manager

Gross Salary range: Kes 35,000 -40,000 plus commission

Industry: Manufacturing

Overall job purpose

The Retail Sales Representative will provide excellent customer service and meet sales quotas for the client business.

a)   PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services.
• Any other lawful and proper task assigned to you from time to time by the management of the company.

b)    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Accountability - Accountable for measurable, high-quality, timely, and cost effective results.
• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Quality of work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Service orientation – Applies effective interpersonal and problem-solving skills when responding to customers.
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behaviour principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments.

Qualification

• Minimum Diploma in Sales and marketing or related field.
• At least 3 years of experience in retail sales, marketing, business development, or client service.
• Mattress or Furniture retail experience a huge plus