Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable
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The Safety Incident Manager oversees the response to significant customer safety incidents, leading a team of specialists and coordinating with cross-functional partners. This role is crucial for ensuring we deliver high standards of care and accountability while continuously improving our incident response capabilities.
Main tasks and responsibilities:
Crisis Response: Management of high-impact customer safety incidents and owning the full case lifecycle from triage to post-mortem analysis..
Leadership & Development: Leading support and safety teams, setting clear goals, managing performance, and developing team capabilities.
Stakeholder Management: Influencing cross-functional stakeholders like Legal, Policy, and Product to resolve complex safety cases.
Process & Policy Governance: Shaping and iterating on incident response frameworks, ensuring alignment with global strategy and regional nuances.
Operational Excellence: Making data-driven decisions using metrics to monitor team performance and drive measurable improvements.
Program Management: Leading change initiatives related to safety protocols, incident tooling, and cross-regional process improvements.
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