Sales and Relationship Manager - Finserve at Equity Bank Kenya

The Sales and Relationship Manager is responsible for driving sales growth through the effective management of the sales team as well as the merchant and customer relations. This role requires a blend of personal touch, technical expertise, and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities:

Sales Strategy Development:

• Develop and implement effective sales strategies to achieve company goals and increase market share. 

Team Leadership:

• Manage, mentor, and train the relationship team, ensuring they are equipped with the necessary tools and knowledge to succeed. 

Customer Engagement:

• Engage with key customers to understand their requirements, provide product demonstrations, and deliver tailored solutions. 

Technical Expertise:

• Provide support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 

Market Analysis:

• Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 

Collaboration:

• Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 

Reporting:

• Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 

Product design

• Contribute ideas to product designs which give the organization a competitive edge. 

Partnerships

• Identify key partners in the industry and establish partnerships that offer value to the organization

Qualifications: 

• Bachelor’s degree in a relevant field. 
• Proven experience in technical sales or a related field. 
• Excellent communication and interpersonal skills. 
• Ability to analyze and solve complex technical issues. 
• Experience in managing a sales team is a plus. 
• Proficiency in CRM software and Microsoft Office Suite.