Sales Executive -Tours and Travel at Morsan HR Consulting

Job Summary

• Our client, a company in the Tours and Travel industry, is seeking to recruit an experienced, energetic, and results-driven Sales Executive to drive sales of the company’s travel products and services.
• The successful candidate will be responsible for identifying and converting prospective clients, selling tour and travel packages, developing strong customer relationships, following up on leads, and contributing to the achievement of the company’s sales and revenue targets.
• The ideal candidate should have a strong understanding of the tours and travel industry, excellent sales and negotiation skills, and a proven ability to convert enquiries into confirmed bookings.

Key Responsibilities

• Identify and pursue new individual, corporate, and group travel business opportunities.
• Sell and promote local and international tour packages, holiday packages, excursions, and other travel services offered by the company.
• Respond promptly to customer enquiries received through telephone, email, social media, referrals, and other sales channels.
• Understand clients’ travel requirements and recommend suitable destinations, itineraries, packages, and travel solutions.
• Prepare quotations and travel proposals and follow up consistently to convert enquiries into confirmed bookings.
• Build and maintain strong relationships with existing and prospective clients to encourage repeat business and referrals.
• Generate new sales leads through prospecting, networking, referrals, partnerships, and other approved sales activities.
• Work towards achieving agreed individual and company sales and revenue targets.
• Maintain accurate records of leads, enquiries, quotations, follow-ups, bookings, and customer interactions.
• Follow up on outstanding quotations and prospective clients to improve conversion rates.
• Liaise with the operations and reservations teams to ensure accurate and seamless delivery of confirmed travel arrangements.
• Keep clients informed on relevant packages, promotions, destinations, and travel offers.
• Support corporate client acquisition and maintain relationships with existing corporate accounts.
• Conduct market research on destinations, competitor packages, customer preferences, and emerging travel trends.
• Participate in travel exhibitions, activations, networking events, and other promotional activities where required.
• Provide regular sales activity and performance reports.
• Maintain high standards of customer service throughout the sales and booking process.
• Perform other reasonable sales and business development duties assigned by management.

Minimum Qualifications and Requirements

• Diploma or Degree in Tourism, Travel Management, Sales and Marketing, Business Administration, or a related field from a recognized institution.
• Minimum of 3 years’ proven experience in sales, preferably within the Tours and Travel industry.
• Good knowledge of local and international travel destinations, tour packages, and travel products.
• Proven ability to generate leads, follow up prospects, negotiate, and close sales.
• Strong sales, persuasion, negotiation, and customer relationship management skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to prepare professional quotations and travel proposals.
• Good computer skills and ability to work with email, Microsoft Office applications, CRM systems, and other digital platforms.
• Self-motivated, proactive, and comfortable working with sales and revenue targets.
• Strong follow-up and organizational skills.
• Ability to work independently while collaborating effectively with the wider team.
• High level of professionalism, integrity, and attention to detail.