Sales Manager – Courier at Speedaf Express

Key Responsibilities

• Team Leadership & Performance
• Lead, coach, and manage a team of 2–4 Sales Representatives to exceed targets
• Run regular sales huddles, pipeline reviews, and field coaching sessions
• Implement incentive structures and performance improvement plans to drive accountability
• New Business Development
• Drive acquisition of new B2B & B2C clients, focusing on highvolume shippers (SMEs, ecommerce, manufacturers, wholesalers)
• Personally lead negotiations for key corporate and strategic accounts
• Develop territory plans to maximize coverage across Nairobi and surrounding areas
• Market Intelligence & Strategy
• Maintain deep knowledge of Kenya’s courier and logistics landscape
• Monitor competitor activity, pricing, and service offerings (lastmile, sameday, freight)
• Share regular insights with Operations and Pricing teams on market trends and customer needs
• Pricing & Commercial Strategy
• Collaborate with Operations to develop competitive, customized proposals
• Apply strong understanding of cost drivers (fuel, delivery zones, weight brackets) to ensure profitable pricing
• Customer Experience & Retention
• Ensure high service standards postsale to minimize churn
• Act as escalation point for key client issues, working closely with Operations for swift resolution

Key Requirements

• 4–6 years’ experience in logistics/courier/freight sales (Kenyan market)
• Minimum 2 years in a supervisory or team lead role
• Proven success in acquiring new business and closing highvalue deals
• Strong understanding of logistics pricing models (volumetric weight, surcharges, lastmile costs)