Sales Manager at Serena Hotels

Key Job Roles and Responsibilities:

• Managing a team of sales executives
• Responsible for Corporate, MICE and leisure sales for the Hotel.
• Understanding of the Hotel’s Revenue generation strategies and setting goals to determine action plans to meet those goals.
• Developing action plans for the sales team quarterly.
• Identifying new markets and business opportunities to increase sales for the Hotel.
• Represent Hotels in various trade events and exhibitions.
• Plan, execute and oversee all sales and promotional activities for the Hotel effectively.
• Conducts daily sales calls and arrange site inspection visits to the Hotel by prospective business suppliers
• Ensure quick and timely responses to enquires and developing professional long term business relationships.
• Ensuring close follow up on all business leads maintaining a 24hrs response timeline to clients.
• Directing and coordinating all sales activities and participates in sales calls with members of sales team to acquire new business and/or close on business.
• Work closely with Revenue Management team to ensure proposed rate negotiations meet the financial needs of the hotels.
• Builds and strengthens relationships with existing and new customers to enable future bookings while targeting key accounts potential for the company.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Interacts with guests to obtain feedback on product quality and service levels
• Tracking sales team performance metrics
• Works closely with Food and Beverage department to maximise Food and Beverage Revenue
• Responsible for preparing Annual Sales Budget for the Hotel
• Reporting data on a regular basis to the General Manager and the Sales Director

Qualifications

• University degree in Business Administration or BCom Sales and Marketing options
• MBA is an added advantage
• Experience in an international brand.
• Familiar with Opera CRM system.
• Familiar with the GDS
• Online marketing knowledge.
• At least 7 years’ experience in the Hospitality sector.

Personal specifications, Attributes and Competencies

• Customer centric
• Good interpersonal skills and capable to work as a team.
• Ability to work well under pressure.