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  • Posted: Oct 6, 2022
    Deadline: Oct 25, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Retirement Benefits Authority (RBA) is a regulatory body under the National Treasury, established under Retirement Benefits Act. The Retirement Benefits Act was enacted as part of the on-going reform process in the financial sector in order to bring the retirement benefits industry under a harmonized legislation, to address the many problems that have hither...
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    Senior Assistant Officer, Market Conduct & Industry Development

    Job Requirements

    • Diploma in any of the following: accounting, human resource management, marketing, communication, public relations or its equivalent qualifications from a recognized institution;
    • At least four (4) years’ relevant work experience
    • Proficiency in computer applications; and,
    • Fulfils the requirements of Chapter 6 of the Constitution.

    Key Responsibilities

    The duties and responsibilities entail: -

    • Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;
    • Providing feedback on complaints and disputes to scheme members and other stakeholders;
    • Participate in reviewing of statutory returns on governance compliance by schemes and service providers and compiling reports;
    • Participating in the development of guidelines for the protection of interests of members and sponsors in the retirement benefits industry;
    • Assist in liaising with Huduma Centre staff to collect and receive complaints from the various towns/regions;
    • Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;
    • Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals;
    • Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;
    • Keeping records of consumer protection, governance and stakeholder education programs; and,
    • Assisting in writing reports on the consumer protection, governance and stakeholder education activities.

    Key Competencies and Skills

    • Analytical skills;
    • Interpersonal and communication skills; and
    • Team player.

    Method of Application

    Interested and qualified? Go to Retirement Benefits Authority on to apply

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