Senior Manager, Digital Product Development at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Champion and gain buy-in for the Digital strategy, product vision and roadmap from partner teams through collaboration, documentation and negotiation that effectively influences peers and senior management.
• Manage all the digital initiatives that will deliver the digital roadmap both internal and other vendor related products within the division 
• Define digital product requirements for customization and new products to meet specific customer needs and liaise with the technical team to ensure correct implementation 
• Interaction with senior level management in other teams to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy.
• Project management and the delivery of new functionality and system enhancements to the market, including specification documentation, testing (from system, user to pilot / in-market phases), documentation of processes & procedures up to launch/commercialization phase.
• Identify, document & implement changes for process improvement arising from audits, staff & customer feedback and compliance, in liaison with internal stakeholders from technology and other departments.
• Support the Commercialization & Growth (C&G) and Partnerships & New Ventures (PNV) teams or any other relevant teams e.g. commercial teams – retail, treasury, corporate banking in developing sector specific products in line with the bank’s strategy.
• Undertake coaching and mentoring for team members and provide leadership in execution of the division strategy.

The preferred candidate will meet the following criteria:

• A Bachelor’s degree from a recognized university.
• Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an added advantage.
• At least seven years' managerial experience in leading digital product development and managing teams, including specific work experience in the following areas:
  • Digital Product development  .
  • Delivery of mobile financial products and services in a high growth environment
  • Building relationships, networks & managing teams
  • Project Management/Relationship Management.
  • Mobile Money, payments or Lending Platform Support.
  • Sales or service support of financial services