Careers at KCB Bank Kenya

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation:  Group Name Change,   Name Change Certificate,  KCB Advise on Non-Operating Holding Company,  KCB Group Structure,  Kenya Gazette Notice.
 

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KEY RESPONSIBILITIES:

• Cybersecurity Program Coordination: Manage and coordinate the implementation of cybersecurity initiatives and projects, collaborating with IT and security teams to ensure the alignment of cybersecurity strategies with business objectives.
• Budgeting and Financial Planning: Assist in the preparation and management of the department’s annual budget, monitor and track budget performance, identifying variances and recommending corrective actions.
• Sourcing and Procurement: Manage and track the sourcing and procurement process as relates to cybersecurity initiatives and projects. This involves managing stakeholders and tracking progress to ensure timely implementation of cybersecurity initiatives and projects. 
• Maintain and manage relationships with key suppliers to ensure continuous improvement and innovation.
• Investments Portfolio Management: Document, manage and track the entire universe of the cyber security portfolio of solutions deployed across the Group providing insight on efficient and effective return on investment of cybersecurity spend.
• Cybersecurity Maturity Tracking: Manage the yearly cybersecurity maturity assessment process across the group, tracking strategic and tactical initiatives that will achieve the target maturity of the KCB cybersecurity practice.
• Cybersecurity Governance and Reporting: prepare reports, presentations, and visualizations to communicate cybersecurity program status and posture to various stakeholders, including senior management on a weekly, monthly, quarterly, and yearly basis. 
• Cybersecurity Risk Self-Assessment: Participate in the identification and reporting of information security risks, as well as non-conformance to the Bank’s Information Security policies and standards. This includes tracking of audit issues and coordination of remediation efforts within the department.
• Cybersecurity Data Analytics: Maintain an effective centralized datastore for all key cybersecurity data and metrics, leveraging data analytics to capture insights and intelligence to drive and report on cybersecurity maturity. 

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KEY RESPONSIBILITIES:

• Design, develop, and maintain cybersecurity reporting metrics and dashboards to monitor key performance indicators (KPIs), trends, and metrics related to cybersecurity operations, incidents, vulnerabilities, and compliance.
• Identify and define cybersecurity data sources, harvest the data, structure and store the data in a central store for analytics, data mining, reporting and timely dashboards.
• Perform data analysis and interpretation to identify patterns, trends, and anomalies that may indicate potential cybersecurity risks or threats.
• Collaborate with cybersecurity teams to gather data and ensure accuracy and consistency in reporting metrics.
• Prepare and deliver regular and ad-hoc cybersecurity reports and presentations for senior management, stakeholders, and regulatory bodies.
• Contribute to the development of Cyber Security Policies and Minimum-Security Configuration Baseline Standards in line with industry best practices and technologies commensurate with risk and regulatory requirements and implementing the same cost effectively.
• Provide cyber security related support to ICT projects and changes from inception through to successful implementation, to ensure cybersecurity reporting requirements are met before introduction to production environments.
• Provide input into Cyber Security risk and control self-assessments by leveraging knowledge in security and mitigating information and cyber risks identified by various assurance teams such as Information Risk and Audit.
• Provide tactical data analytics expertise across the various security domains as assigned from time to time.
• Stay current with industry trends and best practices in cybersecurity metrics, analytics, and reporting to continuously enhance reporting capabilities and methodologies.

The Person:

For the above position, the successful applicant should have the following:

• University degree in Information Technology / Computer Science / Telecommunications / Engineering (Electrical, Electronic) or related field
• At least one Data analytics certifications such as SQL, Python, R or other data analytics and visualization tools such as Tableau, Power BI
• At least 2 years’ experience with data analysis tools and techniques
• At least 2 years' experience in Information /IT / Cyber security 

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KEY RESPONSIBILITIES: 

• Conduct comprehensive cybersecurity risk assessments of third-party vendors and partners to evaluate their security controls and practices.
• Ensure alignment to third-party cybersecurity risk management framework and related policies and procedures.
• Collaborate with internal stakeholders, including sourcing, legal, and Technology teams, to assess contractual agreements and ensure cybersecurity requirements are met.
• Monitor and track third-party cybersecurity incidents, vulnerabilities, and compliance with contractual obligations, and collaborate with the Cybersecurity Intelligence and Security Operations Centre (CiSOC) to respond.
• Provide expertise and guidance on cybersecurity risk mitigation strategies to mitigate risks associated with third-party relationships.
• Prepare detailed third-party risk assessment reports and present findings and recommendations to senior management and stakeholders.
• Provide input into Cyber Security risk and control self-assessments by leveraging knowledge in third party cyber security and mitigating information and cyber risks identified by various assurance teams such as Information Risk and Audit.
• Stay current with industry trends, emerging threats, and best practices in third-party risk management and cybersecurity. 
• Support in the development, management, implementation, and delivery of the security awareness program for both third parties and internal staff in liaison with Learning and Development, and Sourcing.

The person:

For the above position, the successful applicant should have the following:

• Bachelor's degree in information technology/computer science/Telecommunications / Engineering (Electrical, Electronic) or related field
• At least one security certifications from the list: CISA, CISM, CISSP, CRISC, GIAC Certifications, CEH, COBIT, ISO270001 Implementor/Auditor
• At least 2 years' experience in IT/Information/Cyber security  
• At least 1 year experience in third party management, third party engagements, working with a third party, auditing third parties

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KEY RESPONSIBILITIES: 

• Lead the development, customization, deployment, and maintenance of the reliable and scalable test automation frameworks for all systems and applications.
• Perform Unit Testing, API Testing, Integration Testing, system testing and automated regression testing and collaborate with developers to conduct end-to-end defect analysis and resolution of defects, and in reviewing test results for maximum test coverage.
• Lead the modelling and execution of non-functional tests such as performance, load, stress, security, operational acceptance, business continuity testing and chaos engineering, and ensures that solutions meet the minimum baseline standards and benchmarks before deployment to production. 
• Formulate non-functional test strategies which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
• Lead formal reviews of test plans, designs, test scenarios, test cases, test scripts and requirements documents with cross-functional teams for both functional and non-functional testing to ensure maximum test coverage while championing the discipline of test-driven development in the organization.
• Participate in Continuous integration (CI) / Continuous Development (CD) delivery models, create execution pipelines and integrate automation scripts into CI/CD pipeline.
• Work with the production and software engineering teams in supporting solution deployments and in resolving low level post deployment systems issues.
• Participate in solution architecture and design discussions and reviews both logical and physical deployment architectures to ensure that the key solution architecture attributes are incorporated.
• Coach and mentor QA Engineers in test automation best practices, frameworks and SDET discipline.
• Management and maintenance of Test Environments on premise and on the cloud platforms.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ
• Professional Qualifications    ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality)    RQ     
• Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
• Master’s Degree    Computer Science, Computer Engineering, Information Technology or a related field of study or Business Administration or Project Management    AA

Experience

6 years Total Minimum No of Years’ Experience Required

Detail    Minimum No of Years    Need Type[1]

• Years of progressive experience in Information Technology with focus on Business Analysis or Architecture or Software Development or Quality Assurance    6    ES
• Technical Software Quality Assurance    4    ES
• Experience in Software Testing Automation with any one of the following tools: Selenium Web driver/Katalon Studio/Robot Framework/REST Assured/Cucumber, and HP Load Runner/JMeter    3    ES
• Agile methodology, software QA methodologies, tools, and processes.    3    ES
• Experience in DevOps, Continuous Integration / Continuous Delivery concepts (CI / CD)    2    ES
• Experience in Software Development    2    DE
• Experience in Software Applications & Support     2    DE
• Experience with Emerging Technologies (e.g., Cloud, Microservices etc)     2     DE
   

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KEY RESPONSIBILITIES: 

• Champion and gain buy-in for the Digital strategy, product vision and roadmap from partner teams through collaboration, documentation and negotiation that effectively influences peers and senior management.
• Manage all the digital initiatives that will deliver the digital roadmap both internal and other vendor related products within the division 
• Define digital product requirements for customization and new products to meet specific customer needs and liaise with the technical team to ensure correct implementation 
• Interaction with senior level management in other teams to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy.
• Project management and the delivery of new functionality and system enhancements to the market, including specification documentation, testing (from system, user to pilot / in-market phases), documentation of processes & procedures up to launch/commercialization phase.
• Identify, document & implement changes for process improvement arising from audits, staff & customer feedback and compliance, in liaison with internal stakeholders from technology and other departments.
• Support the Commercialization & Growth (C&G) and Partnerships & New Ventures (PNV) teams or any other relevant teams e.g. commercial teams – retail, treasury, corporate banking in developing sector specific products in line with the bank’s strategy.
• Undertake coaching and mentoring for team members and provide leadership in execution of the division strategy.

The preferred candidate will meet the following criteria:

• A Bachelor’s degree from a recognized university.
• Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an added advantage.
• At least seven years' managerial experience in leading digital product development and managing teams, including specific work experience in the following areas:
  • Digital Product development  .
  • Delivery of mobile financial products and services in a high growth environment
  • Building relationships, networks & managing teams
  • Project Management/Relationship Management.
  • Mobile Money, payments or Lending Platform Support.
  • Sales or service support of financial services

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KEY RESPONSIBILITIES: 

• Support of key merchant accounts: Oversee last-mile support for key merchant accounts and customers across the banks digital product portfolio, with a focus on Digital Financial Services (DFS), ensuring smooth service delivery and timely issue resolution.
• Key account engagement: Develop and maintain strong relationships with key merchant accounts, acting as their primary point of contact for support and escalations ensuring their specific needs such as integration support are met through personalized support and services as to achieve target NPS and CES scores.
• Service management: Oversee the successful delivery and integration of DFS platforms, ensuring usability for branches, subsidiaries, corporate services, bancassurance, and key merchants. Additionally, provide support to branches in assisting their customers, while managing expectations and timelines effectively. 
• Customer support and issue resolution: Act as the escalation point for complex customer, merchant and agent issues, ensuring prompt troubleshooting and resolution to maintain high levels of satisfaction and loyalty in collaboration with the branch network and customer experience.
• Platform Performance Monitoring: Continuously monitor DFS platform performance, ensuring stability, availability, and proactively addressing issues before they affect key accounts and customers.
• Product awareness and training: Work with training managers to design and deliver tailored training programs for both bank stakeholders including customer experience, operations, retail and corporate as well as the key merchant accounts ensuring they are equipped with in-depth product knowledge and operational skills. 
• Ecosystem liaison: Collaborate with the vast ecosystem of branch network, key merchant accounts, and partners to promote and increase adoption of new digital products while enhancing the customer experience. 
• Product usability testing: Actively participate in system integration testing (SITs) and user acceptance testing (UATs) for all DFS products and solutions, ensuring alignment with product design and that all customer support requirements are properly identified and addressed.
• Stakeholder management: Work closely with internal teams, third-party vendors, and key merchants to ensure service delivery aligns with business objectives. Keep all stakeholders informed and aligned and ensure support cases are resolved within a 24-hour SLA.
• Market Surveys: Conduct market surveys to assess the performance of digital products with key accounts (KAs) and customers, providing feedback to the product development and growth teams for potential enhancements.

FUNCTIONAL COMPENTENCIES / KEY SUCCESS FACTORS FOR THE ROLE

• Business Acumen – shapes and executes key account strategies.
• Aligns business strategy with team execution tactics.
• Drives results and ensures efficient resource deployment.
• Fosters a customer-focused culture with strong advocacy.
• Makes swift, effective decisions and executes promptly.
• Tech-savvy with a solid understanding of digital tools.
• Strong leadership skills in motivating and developing teams.
• Ability to collaborate and work well with diverse teams.
• Performs well under pressure and achieves results.
• Communicates effectively with empathy and clarity.

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university.
• At least four  years relevant work experience with specific experience in:
  • digital key accounts management
  • customer relationship and lifecycle management
  • digital platform engagement, retention and churn reduction
  • driving revenue growth and commercial acumen
  • Go-To-Market strategies
  • customer experience management
  • fintech/ digital financial services
  • customer journeys optimization
  • Experience in brand management / product management will be an added advantage