Senior Manager, Processes, Governance and Quality Assurance at Gulf African Bank

Job Purpose

The role will oversee process review and reengineering to ensure the current processes are effective and efficient in supporting the business. The role holder will also be responsible to ensure the processes are also being adhered to and all Audit findings are properly remediated against.

Key Responsibilities

• Assist the Chief Operating Officer in promoting a culture of compliance within the Business Units, ensuring that best practices are followed and guidelines on processes and procedures are adhered to.
• Train the Business Teams on new policies and processes and supervised Processes and Governance Managers under SME and Retail Departments to ensure achievement of Bank’s objectives
• Continuously sensitize business teams on changes in processes and procedures to ensure compliance
• Proactively review issues raised by Audit and Risk & Compliance department and ensure corrective action is taken and all issues are closed
• Track audit exception reports and make sure issues raised are addressed by the various departments/functions within a set time limit, also Act as the Operations coordinator for all audits and examinations, including spot checks, and facilitate cordial relationship between Operations and Audit and Risk
• Liaise with Operations department to improve processes and procedures that guide service delivery while providing controls over operational risk/controls.
• Management/tracking of facility covenants, arrears, outstanding valuations, insurances and Letters of offer etc.
• Undertake review on business teams call reports , call sheets making sure that they are in conformity with laid down policies and procedures
• Develop comprehensive Risk Registers and Checklists for all the products, processes and services that will ensure that all attendant risks are identified and adequate mitigating controls are put in place.
• Establish a follow-up process that will ensure that all exceptions noted during the reviews and inspections are promptly addressed with corrective action plans and that compensating controls to guard against recurrence are established.
• Institute continuous improvements in processes and procedures that guide service delivery while providing controls over operational risk/controls.
• Proactively conduct assessment of operations at branches and ensure compliance to processes and procedures
• Maintain working relationships with the business teams to clearly understand customer needs and facilitate retention of specified niches and penetration of new markets.
• Continuously evaluate process flows with the teams and propose areas of improvement.
• Ensure that all general suspense accounts maintained in the Bank are reconciled and signed off on a daily basis.
• Champion/support initiatives that will simplify and attract business (all units to have)

Qualifications And Experience

• Minimum 8 years’ in Banking Operations, Credit Processes and Risk Management
• Bachelor degree in business related field
• Accounting qualification (CPA, ACCA) will be an added advantage
• Proficiency in Microsoft Office Suite

Competencies

• Must have strong oral and written communication skills, with report-writing being key.
• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• Excellent interpersonal skills.
• Organizing and planning skills.
• Ability to work with all levels of management and across business units and departments.
• Analytical skills and Ability to understand and interpret financial information and principles.
• A passion for performance, building team play, and ability to resolve issues with speed.
• Environmental awareness.