Senior Officer- Collections at DIB Bank Kenya Limited (DIBBKE)

Quoting Ref. No. DB/RM/NRB/023/21

Key Responsibilities

• Develop a calling program with obligors to negotiate on repayment plans.
• Ability to relate to Product policies & possess credit appraisal perspective.
• Monitor and control Delinquency and Credit Losses for Bank products.
• Ensure proper documentation of Collection related activities and updating of relevant reports
• Ensure that all remedial actions, settlement plans and collection activities are Sharia compliant.
• Offering obligors viable SAM products based on their financial position.
• Deal with and manage any contentious issues/complaints/queries/conflicts that normally arise during negotiation with the obligors during the recovery process.
• Considering obligors’ ability to pay/service the outstanding facility, structure a suitable repayment program with a view to motivating obligors to willingly pay the facility therefore avoiding litigation/realization costs. 
• Preparing of restructure/ recovery credit proposals and subsequently forwarding the same to the Credit Approvers, for necessary approval.
• Diligently review/evaluate each account against provided parameters and segment portfolio to facilitate prioritization of follow up and product offerings.  
• Issue demand and to facilitate issuance of statutory notices as provide by law.
• Ensuring that relevant statutory notices are issued by the Bank/Bank’s lawyers /auctioneers to avoid counter suits; and that they adhere to their respective acts to avoid injunctions and counter suits by customers.
• Providing of documents required in court matters in liaison with Bank’s lawyers, attending court matters as bank witness and/or coordinating the attendance of court matters outside of Nairobi.

Education:

• Bachelor’s Degree in Business with knowledge in banking; or
• Postgraduate degree in banking and finance with knowledge in Sharia is an added advantage.

Training/Skills

• Accounting & Financial Capability;
• Banking Operations
• Products & Processes Knowledge & Skills
• Relevant Product Knowledge.

Work Experience :

• Minimum 5 work experience in a commercial Bank or financial services institution of which 3 years should have been in Collections & Recoveries

Competencies:

• Analytical Thinking
• Innovative Thinking
• Planning & Organizing
• Problem Solving Skills
• Team Orientation
• Initiative
• Foundations & principles of Islamic finance
• Banking services (types and Sharia provisions)
• Accounting standards