Senior Officer, HR Operations & Learning at BRAC

Key Responsibilities:

Learning & Development

• Conduct Training Needs Analysis (TNA) in collaboration with HR Manager and departmental heads using performance data, skills assessments, and business priorities.
• Develop, coordinate, and maintain the annual training calendar, covering internal, external, mandatory, and regulatory trainings.
• Collaborate with BI Learning and Development (L&D) team to help create training modules to facilitate and deliver internal training sessions, inductions, and capacity-building workshops using classroom, virtual, blended, and e-learning approaches.
• Review and update training materials and learning content in collaboration with subject matter experts at Country and Central Technical levels, as well as the L&D Team.
• Coordinate and support external trainers and co-facilitate training sessions where applicable.
• Administer the Learning Management System (LMS), including managing user access, uploading content, tracking participation, and generating learning reports in collaboration with the International team.
• Coordinate induction and onboarding learning programmes to ensure effective integration of new employees.
• Support the implementation and tracking of Individual Development Plans (IDPs) and talent or leadership development initiatives.
• Evaluate training effectiveness and prepare learning reports covering participation, completion rates, feedback, and learning outcomes.

HR Operations Support

• Provide operational support across key HR processes, including employee records management, HR documentation, and HR system updates.
• Support recruitment and onboarding processes through interview coordination, induction logistics, and employee orientation.
• Assist in coordinating performance management activities, including appraisal timelines, documentation, and data consolidation.
• Support HR compliance by maintaining accurate and up-to-date employee records in line with internal policies and regulatory requirements.
• Prepare periodic HR and learning-related reports to support management decision-making.

Culture, Compliance & Continuous Improvement

• Support learning initiatives that promote organisational culture, values, and employee engagement.
• Ensure learning activities comply with internal policies, labor regulations, and industry requirements.
• Identify opportunities to improve learning processes, systems, and training delivery efficiency.

Stakeholder Engagement & Collaboration

• Work closely with the Centers of Excellence (CoE) teams and line managers to support onboarding, learning delivery, staff development initiatives, and HR operational needs.
• Collaborate with departmental heads and internal trainers to plan, schedule, and deliver learning and development activities aligned to business priorities.
• Coordinate learning logistics, including training schedules, venues, materials, attendance tracking, and certification records.
• Liaise with Finance on training-related budgets, costs, and payments, as required.
• Prepare and maintain accurate learning and HR operational reports, including training delivery status, participation, and learning outcomes.

Safeguarding responsibilities:

• Support the implementation of the organisation’s safeguarding policy by integrating safeguarding principles into learning and development activities, onboarding, and HR operational processes.
• Ensure safeguarding expectations are communicated during training sessions, inductions, and staff engagements, and that participants are aware of reporting channels.
• Promote a safe, respectful, and inclusive learning and working environment, and promptly escalate any safeguarding concerns through established reporting procedures.
• Support record-keeping and documentation related to safeguarding training and sensitisation activities, as required.

Educational & Experience Requirements:

• Bachelor's in Human Resource Management, Education, Organisational Development.
• Minimum 2-3 years of relevant experience in Learning & Development, HR Training, or a related Human Resources role.
• Proven hands-on experience in training Coordination, onboarding, and induction programmes using classroom, virtual, and blended learning approaches.
• Experience in supporting HR operations, including employee records management, recruitment coordination, onboarding, and performance management processes.
• Experience in a regulated environment (e.g., banking, financial services, NGO, or corporate organizations) is an added advantage.