Senior Relationship Manager (Kenyatta Avenue Branch) at Standard Chartered Bank Kenya

The Role Responsibilities

• This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.
• Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels usage online, mobile, contact centre and ATM.
• Responsible to cross sell selected Retail Banking Products with focus on Wealth, Bancassurance sales, Assets and CASA assets under management build up.
• Introduce and educate clients of the self-service/ automated banking channels and help them to use the services extensively.
• Accountable to ensure the clients tools to transact are delivered i.e the Visa Infinite Debit and Visa Platinum Cards.
• Drive high quality sales interactions and ensure a seamless onboarding experience for the client. 
• Accountable to maintain prescribed quality levels and convey right information to the clients and avoid mis-selling and complaints.

Strategy

• Awareness of the overall Group Business Strategy, going Further Faster
• Align to the overall Consumer, Private and Business Banking (CPBB) Affluent Strategy of growing the client base with a focus on AUMQ clients. 

Business

• Awareness, alignment and support to the overall CPBB Business strategy
• Deliver on the financial objectives consistently.
• Manage individual costs effectively, telephone, transport and other staff related costs.
• Responsible to intensify cross selling of all Bank Solutions
• Responsible to support the Bank’s digital agenda by providing digital education to all clients. 

Processes 

• Informed of the client onboarding process adhering to the KYC requirements.
• Responsible to only onboard the clients who meet the correct due diligence.

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Governance

• Awareness of and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local Regulator: Kenya Central Bank

Key stakeholders

Internal 

• Priority Banking Relationship Managers
• Business Banking Relationship Managers
• Employee Banking Relationship Managers
• Wealth and Insurance Specialists
• Branch Network
• GBS and Account Service Team in Country
• CDD Ops Team
• Product Managers 

External 

• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya / CPBB / Client Acquisition
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Scanning, Care Calls and Cross Selling 

Our Ideal Candidate

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management
• Excellent interpersonal skills
• Highly developed networking and negotiation skills

Role Specific Technical Competencies

• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Customer Support Policies, Standards and Procedures
• Effective Communications
• Customer Retention
• Cross-selling