Senior Services Engineer at Workforce Africa

Responsibilities 

• Design, implement, and support Cloud Solutions, including Google Workspace and GCP services, to meet the unique needs and objectives of our clients. 
• Lead a team of Cloud Support Associates, providing technical guidance, mentorship, and support to ensure the delivery of high-quality service and support to our customers. 
• Collaborate with cross-functional teams, including sales, engineering, and product management, to gather requirements, define technical specifications, and architect solutions that meet customer needs. 
• Serve as a subject matter expert on Google Cloud Solutions, providing technical expertise and guidance to both internal teams and customers. 
• Develop and maintain documentation, best practices, and training materials to support the ongoing development and growth of the services engineering team. 
• Stay current with emerging technologies, trends, and best practices in Google Cloud Solutions, Google Workspace, and GCP. 
• Participate in pre-sales activities, including technical consultations, solution presentations, and proposal development, as needed. Preferred 

Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• Proven 5 years experience in designing, implementing, and supporting Cloud Solutions, with a focus on Google Workspace and GCP services. 
• Strong leadership and management skills, with experience leading and mentoring technical teams. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, customers, and partners. 
• In-depth knowledge of Google Cloud Platform (GCP) services, including Compute Engine, Kubernetes Engine, BigQuery, and Cloud Storage. 
• Experience with Google Workspace services, including Gmail, Google Drive, Google Docs, and Google Meet. 
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions. 
• Google Cloud certification(s) (e.g., Google Certified Professional Cloud Architect, Google Certified Professional Collaboration Engineer) are a plus.