Server/Waiter/Waitress at Radisson Hotel Group

TASKS, DUTIES AND RESPONSIBILITIES:

Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork

• Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• Communicates effectively with customers, colleagues and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Meets Yes I Can Service standards

Adheres to hotel policies & procedures

• Attends work on time as scheduled
• Follows hotel standards regarding personal hygiene
• Minimizes dangers by following all safety rules and regulations
• Maintains a favourable reputation of the Radisson Blu Hotel at all times
• Sets up chairs and tables in the restaurant before it opens for business
• Wipes tables and chairs and polishes china, glassware and cutlery
• Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished
• Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest
• Takes drink and food orders from the guest, and process these orders into the Micros system
• Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments
• Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit
• Informs his assigned supervisor immediately of any irregularities or complaints
• Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays as per service standards
• Clears regularly the service station and keeps it clean and tidy
• Helps out in other areas when needed
• Farewells guests at departure whenever possible
• Must have a good knowledge of all food & drink items served according to the menu
• Is aware of the proper presentation of food & drinks served and advises Supervisor if incorrect
• Is fully trained about menu and promotions including approximate preparation times.
• Is able to serve quickly and efficiently
• Is familiar with proper handling and maintenance of service equipment
• Attends scheduled outlet meetings and regular training sessions
• Carries out any other duty that may be assigned by the management
• Is aware of the reservations of the restaurant throughout the shift
• Knows Micros system functions and use

Skills

• Microsoft Office
• Point of Sale
• Catering Service
• Advanced Knowledge of Wines
• Basic Beers/Spirits Knowledge
• Advanced Beers/Spirits Knowledge
• Casual Dining Experience
• Fine Dining Experience
• POS Systems
• Money Handling
• Fluent in English
• Culinary Degree/Training
• Knowledge of Coffees
• Knowledge of Teas
• Food Safety
• Safe Food Handling