Service Advisor (Heavy Commercial) at Summit Recruitment and Search

Key Responsibilities

• Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles
• Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates
• Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery
• Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability
• Monitor job progress, prioritize urgent cases, and provide regular updates to customers
• Handle breakdown coordination and field service support to minimize vehicle downtime
• Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions

Key Qualifications

• A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
• 3–5 years’ experience in a similar role within the automotive industry
• Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)
• Strong technical knowledge of vehicle systems, diagnostics, and repair processes
• Proficiency in workshop management systems and basic computer applications