Department/ Division: Service Quality Assurance department
Job Grade: Officer
Reports to: Service Assurance Manager
Direct Reports: 0
Reporting to the Service Assurance Manager, the role holder will be expected to act as a subject matter expert for Software assurance focusing on post-production acceptance testing, business process testing, pilot testing and Beta Testing. The role holder will ensure business/System services Deployed to the production environment are working as expected by carrying out periodic validations and monitoring. Ensures business users are trained, product manuals or Job cards provided. Lead Post-production testing including pilot testing, Disaster recovery (DR) testing, conduct business process testing and compliance test/validations. The Service assurance Analyst will assist the Service Assurance Manager in the day to day management of the service assurance strategy, developing or maintenance of service validation artifacts and activation of all test Ser vice assurance processes.
Job Responsibilities/ Accountabilities:
Key Critical Competencies
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