Service Desk Analyst at NCBA Group

Job Purpose Statement

We are seeking a highly skilled IT Specialist to join our team. The ideal candidate will have a strong educational background in Computer Science, Information Technology, or a related field, along with demonstrable experience in a professional IT environment. This role requires a deep understanding of various banking business systems and computer operations processes, as well as sound knowledge of information technology and related support architectures.

Key Accountabilities (Duties and Responsibilities)

• Develop, implement, and maintain IT systems and infrastructure to support the organization's operations.
• Ensure the smooth operation of banking business systems and related computer processes.
• Provide technical support and troubleshooting for IT-related issues.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Maintain up-to-date knowledge of IT trends and advancements to ensure the organization remains at the forefront of technology.
• Implement and manage IT security measures to protect the organization's data and systems.
• Document IT processes and procedures to ensure consistency and efficiency.

Job Specifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification is an added advantage.
• Adequate understanding of various banking business systems and computer operations processes.
• Demonstrable experience working in a professional IT environment.
• Sound knowledge of information technology and related support architectures.
• Strong problem-solving skills and the ability to troubleshoot complex IT issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with specific banking software and systems.
• Knowledge of network administration and security.
• Familiarity with cloud computing and virtualization technologies.
• Proficiency in programming languages and scripting.