Spa Supervisor at MNC Consulting Group Limited

• The Spa Supervisor will be responsible for ensuring exceptional customer service, maintaining high standards of cleanliness and hygiene, and managing a team of spa staff to deliver a wide range of spa treatments and services. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing guests with a relaxing and rejuvenating spa experience.

Key Responsibilities:

• Supervise and coordinate the daily operations of the spa facility, including scheduling, staffing, and workflow management.
• Ensure high standards of cleanliness, hygiene, and maintenance are maintained throughout the spa facility, including treatment rooms, reception areas, and amenities.
• Provide leadership, guidance, and support to spa staff, including therapists, receptionists, and attendants, to ensure optimal performance and guest satisfaction.
• Train and mentor spa staff on service protocols, treatment techniques, product knowledge, and customer service standards.
• Monitor and evaluate spa services, treatments, and guest feedback to identify areas for improvement and implement corrective actions as needed.
• Manage inventory and supplies, including ordering, stocking, and inventory control, to ensure adequate levels for daily operations.
• Coordinate and schedule spa appointments, ensuring efficient use of resources and optimal guest experience.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
• Maintain accurate records and documentation related to spa operations, including staff schedules, treatment bookings, inventory, and financial transactions.
• Collaborate with other departments, such as hotel management, sales, and marketing, to promote spa services, packages, and special offers to guests.
• Adhere to all health, safety, and sanitation guidelines and regulations to ensure a safe and healthy environment for guests and staff.
• Stay updated on industry trends, new treatments, and products to enhance the spa's offerings and maintain competitiveness in the market.
• Assist in developing and implementing marketing strategies and promotional activities to attract new guests and retain existing clientele.

Qualifications:

• Bachelor's degree in business administration, or related field preferred.
• Previous experience in a supervisory or managerial role in a spa or hospitality setting required.
• Proven leadership abilities, with the ability to motivate, coach, and develop a team of spa staff.
• Excellent customer service and communication skills, with a friendly and professional demeanor.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
• Knowledge of spa treatments, techniques, and products, with a passion for wellness and holistic health.
• Proficiency in spa management software, scheduling systems, and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.