Supervisor, Business Application Support at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for troubleshooting system incidents, provide general support and train the business systems users and documentation of business requirements.  

Duties and responsibilities

• Collect, document and collate business functional requirements.
• Translate functional requirements into Business Use Cases (BUCs).
• Implement approved System Change Requests (SCRs).
• Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
• Provide basic training to system users.
• Provide general assistance to customers by addressing systems related issues and Troubleshoot minor incidents and system issues.
• Provide general reports to stakeholders.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science from a recognized institution
• Membership of ISACA professional body or any other relevant technical professionally recognized body
• ITI
• Certified Business Analysis Professional CBAP
• Minimum of 3 years work experience in a similar role.