Supervisor - ICT at Kenya Revenue Authority (KRA)

Job Summary:                   

To install and maintain computer hardware, software and networks; to facilitate and effectively ensure that the information flow that ensures that ICT needs of KRASPS are met.

Key Responsibilities:

• Providing IT related support, by reviewing the scheme’s needs, in terms of computerization, Telecommunication, and other technology.
• Managing the installation systems and that of new versions used and trouble shoot ad-hoc user problems in its functioning.
• Managing the office multi-user computer network, as well as data and telecommunication facilities.
• Planning the acquisition of specific computer software, coordinating its introduction into the office, and managing its maintenance.
• Organizing computer training and support for all staff in KRA Staff Pension Scheme.
• Coordinating records management through establishment of a computerized records management system for the office in accordance with scheme’s guidelines and policies.
• Scouting for new technological innovations within KRA Staff Pension Scheme core business areas.
• Updating KRA Staff Pension Scheme IT knowledge by participating in learning opportunities; reading professional publications and maintaining personal networks.
• Supporting the design and implementation of IT policies and procedures OR any other duties as may be assigned by the supervisor.

Academic Qualifications

• University Degree in information communication technology or any other relevant degree.

Relevant Work Experience Required

• Minimum three (3) years’ experience in Information communication Technology.

Skills Required:

• Excellent computer skills, working knowledge of office automation software and practical knowledge of information and communication technology (ICT).
• Excellent English writing and editorial skills.
• Strong attention to detail and exceptional organizational skills are necessary.
• Excellent, concise  and  clear  interpersonal  and  written  communication  skills  working effectively with others, thinking and understanding and achieving results.
• Strong social media and online skills; able to write and upload campaign information on the Scheme’s website and social networks.
• Ability to communicate with various stakeholders on a global level.
• Excellent analytical, problem solving and negotiation skills.
• Proficiency in use of Microsoft suite application packages.
• Excellent secretarial and office management skills.
• Good time and diary management skills.
• Good organization and analytical skills and ability to prioritize work.
• Ability to work under pressure and tolerance in handling diverse personalities;
• Good understanding of the Trust Secretary’s role in relation to other departments;
• Ability to handle stress, work under pressure with high work volumes, Self-Oriented , assertive and decisive