Supervisor - Pension Services Administration at Kenya Revenue Authority (KRA)

Job Summary:                   

To provide support for the general administration of the scheme by giving administrative and logistic support in all relevant activities.

Key Responsibilities:       

• Maintaining client scheme records and files, and keeping up to date records for the section’s activities.
• Supporting the Pension Administration Officer in liaising with scheme members and their dependants.
• Supporting the Pension Administration Officer in calculating member benefits.
• Ensuring all standard procedures are adhered to, actions all routine and administrative tasks and responding to clients in a timely manner with relevant and accurate information.
• Work effectively the pension administration team to support the sections activities.
• Providing administrative and logistic support in organizing the Annual General Meeting for scheme members.
• Supporting the Pension Administration Officer in developing the scheme members newsletter
• Provide regular updates to team leader on work in progress.
• Assisting the Pension Administration Officer to deal with member queries, both over the phone and face to face.
• Recording minutes for all team meetings in order to identify issues and improve service delivery

Academic Qualifications       

• University Degree in Business Administration, Social science or a related degree from a recognized institution.

Relevant Work Experience Required      

• Minimum three (3) years’ work experience in retirement benefits scheme administration.

Skills Required:           

• Must be computer literate and familiar with Pension Administration
• A professional course will be an added advantage
• Effective communication, interpersonal skills and negotiation skills.
• Excellent report writing skills and planning skills
• Should be a team player