Suzuki Sales Executive at CFAO Motors Kenya limited (Formerly Toyota Kenya)

Division: Suzuki Division

Department: Suzuki Sales

Section / Unit: Suzuki Sales

Reports to: Suzuki Brand Manager

Direct Reports: N/A

Indirect Reports: N/A

Job Purpose: This role is responsible for the achievement of the Suzuki sales targets to ensure the profitability of the branch.

Main Responsibilities of the Job

Managerial / Supervisory:

N/A

Operational Responsibilities

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the Toyota Kenya Limited guidelines to assist close sales in a timely manner;
• Create sales orders in the system to facilitate timely invoicing
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Advise clients on finance packages available through partner financial institutions, and assist the clients in filling the required documentation to ensure the sales deals are closed;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the Toyota Kenya Suzuki brands;
• Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
• Support in the unit ordering process to ensure optimal stock holding at all times;
• Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
• Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.

Knowledge, Skills and Experience

Minimum level of academic and professional qualification required to perform effectively in the role

• Degree in sales and marketing or other relevant field

Minimum level of experience required to perform effectively in the role

• 2 years’ working experience in sales in the automotive industry

Working Relationships

Internal customers

• Sales Administration
• Registration Officers
• Logistics And Vehicle Preparation Team
• Marketing
• Sales Stocks And Planning
• Service Advisors
• Parts Sales
• Finance Department
• Leasing Department

External Customers

• Corporate Clients
• SMEs
• Individual Clients
• Suppliers
• Financial Institutions/Banks
• Pre-Owned Units Section
• Kenya Revenue Authority
• Contracted Personnel E.G KK

Competencies

Technical

• Proficient in Microsoft Office applications/computer literacy
• Driving Skills
• Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
• Knowledge in professional standards

Functional

• Writing skills
• Presentation skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain