Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 31, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tanda is a fintech startup working to revolutionize access to essential digital financial services for MSME's across Africa. Through Tanda, micro-retailers can not only access inventory credit, but also become access points for essential services such as Airtime, Utility payments, M-banking & Insurance for their customers.
    Read more about this company

     

    Technical Support Engineer

    Responsibilities:

    • Take ownership of customer issues reported and see problems through to resolution
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Provide prompt and accurate feedback to customers
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reports
    • Document knowledge in the form of knowledge base tech notes and articles
    • Follow the SLA for issues with respect to the severity. 

    Requirements:

    • BS degree in Information Technology, Computer Science or equivalent
    • Proven working experience in enterprise technical support, IT support or as a technical engineer
    • Deep knowledge in the product that the technician is supporting.
    • Strong problem-solving skills
    • Excellent client-facing skills
    • Excellent written and verbal communication skills

    Method of Application

    Interested and qualified? Go to Tanda on tanda.freshteam.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Tanda Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail