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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
Job Purpose
Provide strong management and operational support to the Manager, GMO & SBGS Operations by taking responsibility of driving and coordinating best quality client service standards, in alignment with the strategic direction of the organization to achieve business goals alongside Client value and relationship management. The job holder will be charged with the responsibility to develop and implement bank- wide standards that include: -
Key Responsibilities
Efficient and Effective Delivery in business unit
Optimize the risk profile in the business units
Change Management and Continuous Improvement
Compliance Management
People Management
Stakeholder Management
Reporting to various governance committees
Quality Management System in line with ISO Standards– ISO 9001:2015
QUALIFICATIONS
Minimum Qualifications
Experience Required
ADDITIONAL INFORMATION
Behavioral Competencies:
Technical Competencies:
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