Technology Intern at World Food Programme (WFP)

STANDARD MINIMUM QUALIFICATIONS

• Currently enrolled in the university and have completed at least two years of undergraduate studies; currently enrolled in a graduate programme (Master's degree) from a recognized university; or have graduated from an undergraduate or graduate programme within the last 6 months in the fields of Information Communication Technologies, Network and Telecommunications, Computer Science, or equivalent.
• Currently enrolled in a graduate programme (Master’s degree) from a recognized university, undertaking the programmes mentioned above, and have attended classes in the past 12 months,
• Fluent in English (both oral and written) is a must; knowledge of a second UN language, preferably French, would be an asset.

KEY SKILLS & COMPETENCIES

• Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.).
• Knowledge in Network Monitoring systems (SNMP based).
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams
• SharePoint, O365, Azure or google apps.
• Knowledge with network architecture and network monitoring systems.
• Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy.

KEY ACCOUNTABILITIES (not all-inclusive)

• Collaborate with country offices TEC teams to share information, plan, and provide needful support to implement various Network related activities in RBN region.
• Responsible for maintaining information records such as network infrastructure and statistical databases.
• Work closely with Network Infrastructure Coordinator to provide high level network guidance and support to complete RBN region for prevention and mitigation of threats and abuses on the network.
• Contribute to draft quality focused training material, procedures, instructions, and templates from best practice and disseminate through a Practice Community to Region.
• Resolves support calls related to WFP standard software and hardware including Office 365 Products, email, cloud services, operating systems, laptops, desktops, printers, scanners, smartphones etc.
• Install, assemble, and configure computers, monitors, networks infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
• Adhere to Incident management and change management procedures.
• Diagnose and resolve technical problems, associated with computer hardware and software interrelationships/dependencies and ensure availability to system users.
• Manage and report time accurately as per assignments.
• Assist in internal and external conferences.
• Perform other duties as may be assigned.