Telesales Agent at Apollo Agriculture

Apollo Agriculture is seeking for Telesales Agents to:

• Conduct Telesales and convert prospective clients.
• Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.
• Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.
• Diligently handle customers/business partners inquiries via telephone and/or SMS.
• Manage and resolve customers/partners complaints.
• Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
• Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
• Ensure high quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
• Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.

Requirements: 

Ideal candidates need to meet the following minimum requirements:

• Be a holder of Undergraduate degree or a diploma certificate.
• Conversant with English, Kiswahili and vernacular language.
• Self driven and able to work remotely with minimal supervision.
• Have basic computer skills and be familiar with Windows or Ubuntu OS.
• Access to a stable internet.