Telesales Executive at Corporate Staffing

Key Responsibilities will include but not limited to:

• Follow up on leads and missed opportunities by offering a better online service and ease of mind.
• Brief the customer so that they have a full understanding that they are buying the right product and suitable for the area the wish to use the product.
• Working closely with the Webstore team on customer orders on a daily basis and following up on cold leads on our CRM system, Smart Sales, by email or telephone.
•  Checking incoming payments and ensuring all paper work is in order and sent to the respective store dispatch managers.
• Calling transporters to get custom delivery quotes or to follow up ongoing delivery to the customer’s premises or delivery destination.
• Answering the phone in a professional and positive manner, getting the customer excited about the product and converts them to buy online.
• Processing sales on the company Smart Sales CRM, SAP system and sending the invoices to the customer and advising on delivery date and time.

Education and Experience

• A minimum 2 years’ experience in retail or an online sales environment required.
• A university/college degree in a computer or business oriented field.
•  Demonstrated ability to be a team player, able to work under pressure and multi-task efficiently
• Good Verbal and written English.
• Knowledge of everyday computer applications and common Microsoft programs as well as simple computer trouble shooting and installation.
• Knowledge of using Microsoft Outlook, Word and Excel is essential.
•  Ability to sell a product over the telephone and convincing customers to buy.
• Working knowledge of a sales POS system would be an added advantage but not necessary.