Telesales Representative Internship at Peoplelink Consultants Ltd

Duties and responsibilities: -

Lead Generation.

• Ensuring personal and team healthy and safety measures are adhered to contact potential and existing customers by phone to inform them of the company's products, services and offers.
• Receive phone calls of people responding to direct marketing and advertising campaigns.
• Follow a script to qualify prospects ready to buy and those who may likely purchase their offers with enough persuasion.

Direct sales

• Use the data from previous sales to target customers for repeat business.
• Ask promising leads qualifying questions which can help reveal prospects’ willingness to buy.

Order processing

• Take and process orders to meet sales quotas
• Manage repeat purchases, which provides opportunities to cross-sell existing customers.
• Use scripts to offer additional products or services based on past purchasing behavior.

Customer service

• Offer excellent customer service to all customers
• Call customers after a sale to make sure they are satisfied with the product or service.
• Collect, compile and update customer records in the CRM.
• Provide accurate information about the company, its products or services, promotions and other details.
• Help to handle customer’s grievances quickly before they become bigger issues.
• Create and update activity reports on calls, leads, customers, sales and other vital statistics that can help increase revenue.
• Meet monthly and quarterly sales goals according to the company's revenue targets.

Qualifications, Skills and Requirements:

• Degree/Diploma in sales and marketing/horticulture or any other related field.
• Excellent typing and telephone skills.
• Working knowledge of telephone systems.
• Knowledgeable about customer relations management software and computer programs required for their duties.
• Good communication skills
• In-depth knowledge of the organization and its offers.
• Good interpersonal skill
• Dispute resolution skills.
• Sales skills
• A quick learner.
• A team player
• Attention to details