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  • Posted: Jul 28, 2022
    Deadline: Aug 8, 2022
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  • Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.
    Read more about this company

     

    Telesales Representative Internship

    Duties and responsibilities: -

    Lead Generation.

    • Ensuring personal and team healthy and safety measures are adhered to contact potential and existing customers by phone to inform them of the company's products, services and offers.
    • Receive phone calls of people responding to direct marketing and advertising campaigns.
    • Follow a script to qualify prospects ready to buy and those who may likely purchase their offers with enough persuasion.

    Direct sales

    • Use the data from previous sales to target customers for repeat business.
    • Ask promising leads qualifying questions which can help reveal prospects’ willingness to buy.

    Order processing

    • Take and process orders to meet sales quotas
    • Manage repeat purchases, which provides opportunities to cross-sell existing customers.
    • Use scripts to offer additional products or services based on past purchasing behavior.

    Customer service

    • Offer excellent customer service to all customers
    • Call customers after a sale to make sure they are satisfied with the product or service.
    • Collect, compile and update customer records in the CRM.
    • Provide accurate information about the company, its products or services, promotions and other details.
    • Help to handle customer’s grievances quickly before they become bigger issues.
    • Create and update activity reports on calls, leads, customers, sales and other vital statistics that can help increase revenue.
    • Meet monthly and quarterly sales goals according to the company's revenue targets.

    Qualifications, Skills and Requirements:

    • Degree/Diploma in sales and marketing/horticulture or any other related field.
    • Excellent typing and telephone skills.
    • Working knowledge of telephone systems.
    • Knowledgeable about customer relations management software and computer programs required for their duties.
    • Good communication skills
    • In-depth knowledge of the organization and its offers.
    • Good interpersonal skill
    • Dispute resolution skills.
    • Sales skills
    • A quick learner.
    • A team player
    • Attention to details

    Method of Application

    Interested candidate should send their CVs to [email protected] with the job position as the email subject 

    Only shortlisted shall be contacted.

     

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