Tour Consultant at Wisen HR Services

Key responsibilities and duties:

• Market and sell tour packages to clients / agents.
• Organize safaris for clients who include FIT or GIT and excursions.
• Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.
• Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.
• Itinerary planning.
• Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.
• Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.
• Ensure that confirmation is received and booking finalized to the client’s satisfaction.
• Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.
• Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.
• Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.
• Coordinate transport and brief the driver guides
• Meet and greet / brief clients on arrival and departure.

Key Competencies

• Demonstrated ability to communicate, present and influence credibly and effectively
• 5-10 years experience as Tour Consultant or similar role
• Able to work without any supervision. Report to Manager as necessary.
• Proficiency in MS Office.
• Passionate about tourism
• Excellent knowledge of latest tourism trends
• Good understanding of different tourism offerings and options
• Knowledge of additional languages is an advantage
• Good sales and presentation skills
• Customer oriented mindset
• Critical thinker and problem solver
• Team player
• Good organizational and time-management skills
• Great interpersonal and communication skills