Welcome to Planhotel Hospitality Group, a premier hotel management company based in Lugano, Switzerland, with over 20 years of excellence in the hospitality industry. Specializing in all-inclusive beach resorts and charming city hotels, our group proudly operates under three distinctive brands: Diamonds Resorts, Sandies Resorts, and Exploreans Lodges. These brands are strategically located along the pristine shores of the Indian Ocean in the Maldives, Zanzibar, and Kenya, offering tailored services that cater to the discerning traveler seeking unique and memorable experiences.
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This is a full-time on-site role for a Training Manager located in Malindi. The Training Manager will be responsible for developing and implementing training programs, assessing training needs, conducting training sessions, and evaluating the effectiveness of training programs. They will also collaborate with various departments to identify training requirements and ensure compliance with company standards and procedures. Additionally, the Training Manager will develop training manuals, multimedia visual aids, and other educational materials.
Key Responsibilities:
Drive Company Vision and Values: Implement training activities that reflect and promote our company’s vision, mission, values, and philosophy.
Strategic Alignment: Collaborate with Heads of Departments to identify and address both employee and resort development needs, ensuring all training efforts support our strategic objectives.
Program Development: Design and develop comprehensive training programs that include product knowledge, company policies, on-the-job skills, customer service excellence, and leadership development.
Needs Assessment: Conduct thorough needs assessments to tailor training initiatives specifically to the requirements of our team and the resort.
Training Delivery: Facilitate the effective delivery of both internal and external training programs, equipping employees with the necessary tools and knowledge to excel in their roles.
Effectiveness Measurement: Continuously measure and evaluate the effectiveness of training programs to ensure a strong return on investment and to drive continuous improvement in customer service standards.
Qualifications
Experience in designing and delivering training programs
Knowledge of instructional design principles and adult learning methodologies
Strong presentation and facilitation skills
Excellent communication and interpersonal skills
Organizational and multitasking abilities
Strong problem-solving and decision-making skills
Ability to work effectively in a team
Prior experience in the hospitality industry is a plus
Bachelor's degree in Hospitality Management, Human Resources, or a related field
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