VoIP Developer at Apollo Agriculture

About the Role:

Apollo Agriculture is seeking a VoIP developer to help us change how African farmers access credit, customized advice, and farm inputs at a radical scale. We are looking for someone with a strong understanding of PBX phone systems, excellent asterisk/telephony fundamentals, and a genuine desire to grow.

The VoIP Developer will be responsible for transforming our internal asterisk-based telephony capabilities into exciting and valuable customer experiences. You’ll help us to build a telephony system that can do pretty much everything, from a completely automated self-service menu to predictive auto-dialers.

The position reports to the IT Manager.

Your Responsibilities:

• Responsible for designing, deploying, securing, monitoring and managing Voice over Internet Protocol (VoIP) systems
• Expand asterisk telephony capabilities into exciting customer experiences through integration with external CRM applications
• Serve as an escalated Tier 3 resource for network and voice related issues
• Create and maintain technical documentation (network designs, SOPs, User Guides, etc. ) in support of user training and the technical knowledgebase
• Ensure that the voice architecture is highly available, fault-tolerant, and highly scalable
• Ensure compliance to infrastructure standards

Qualifications:

• Bachelor’s degree in Computer Science or a related field OR equivalent combination of education and experience that demonstrates competency
• At least 4 years of experience in building and customizing Asterisk source code for call center blended solutions with CRM integration
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface
• Proficient with Git tools, merge requests, tags, CI/CD pipelines, and DevSecOps practices
• Experience with shell scripts, Python, Node.js, for creating asterisk AGI & AMI scripts
• Detailed knowledge of network security systems and software
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills

Nice to have:

• Digium-Certified Asterisk certifications or similar qualifications
• Familiarity with PostgreSQL, Shell Scripting and C programming in asterisk
• Strong knowledge of configuration management technologies such as Ansible
• Familiarity with Wazo, FreeSwitch, GoAutoDial, XIVO, FreePBX or Vicidial PBX systems
• Strong knowledge of multi-asterisk server architecture