Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.
Duties and Responsibilities
Implement business development strategy to grow liabilities and assets at branch level
Formulate and implement branch business plans, forecasts and budgets and ensu
Job Description
Relationship Management
Welcome customers and give warm transfers to relevant departments
Attend to customers’ general queries.
Actively source feedback from c
Duties & Responsibilities
Providing legal support to the debt recovery through timely collation of required court documents.
Provide cost effective and timely legal advisory services and s
Duties & Responsibilities
Maintain customer service excellence at the branch level.
Banking hall and call management.
Custodian of tools of trades and stationaries.
Branch operational
The Service Delivery Officer Position is a great example and its role is key to the Bank.
Reporting to the Service Delivery Manager, the Service Delivery Officer will be actively involve
Cons: -Lack of proper merit in promotions
-Lack of salary increment in over 4 years
-Favoritism in growth of career
-Poor decision making structure that affect the overrall company performance
