Act as the gatekeeper of the Company, you will be our vendor’s first point of contact, responsible for delivering a best-in-class support experience, handling merchant’s queries, provid
The HiH EA now invites expressions of interest (EOIs) from legally constituted consulting firms (not individual consultants) (“consultants”) for the to undertake consultancy service under
Duties and Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of call center agents and supervisors.
Set performance goals and monitor progress through regular perfor
About the Role:
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring th
What is the expected output of this role?
Strategic Vision:
Develop a clear vision and strategy for transforming the call center into a customer success-driven team.
Align the team's goal
Production of Short Documentary (Video)
As part of the project, we seek to develop a short video to shed light and perspectives by sector stakeholders on the opportunities and challeng
Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.
Key Responsibilities
Perform various duties on assigned accounts such as recording, verifica
What Future First Kenya Needs
I'd like strategic advice on budgeting and projections for an alumni management system.
Your Skills
Accounting
Finance
Your Experience
E
What Mental 360 Needs
I'd like strategic advice on how to utilize AI to improve our team's productivity.
Your Skills
Artificial Intelligence
Your Experience
Experie
What Future First Kenya Needs
I'd like strategic advice on creating my Organization's first business plan. Where should we start?
Your Skills
Executive Leadership
Management
What Future First Kenya Needs
I'd like strategic advice on a go to market strategy for an alumni management system.
Your Skills
Communications
Marketing
Your Experience
What Institute For Faith And Gender Empowerment (IFAGE) Needs
I'd like strategic advice on how to start a messaging strategy project to more clearly identify who we are and what we do to our
Our client, a leading Customer Service Partner (BPO) in Africa, is seeking to hire an HR Manager for their international call center in Nairobi. The successful candidate will be tasked with Overseeing
Job Description
CALL CENTER TRAINEE POSITION –DURING 6 WEEKS TRAINING:
Product Knowledge: Gain expertise in tracking insurance for mortgaged houses.
Staging: Perform trial tasks to me
About The Role
DT Global is seeking an experienced Team Leader who will be responsible for overall administration and management of the programme as well as supervision of the field staff. The T
About the job
Being the primary Customer Care Representative at Yehu Microfinance Services Limited, the role is responsible for providing service request support and feedback to our clients in a
OBJECTIVES to the assessment
The aim of the consultancy is to undertake a comprehensive review of existing literature (published, programme documents and other literature) of current policies, p