As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations,
We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
Job Requirements
Diploma in Front Office & Administration, Hospitality
Job responsibilities
Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
Provide accurate, valid and complete information promptly to clients as their
Purpose/Mission
The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Cus
About the job
Looking for a leader to build and maintain relationships with enterprise customers in the phase of project implementation. Our mobile-based sales automation service, SENRI, is aimi
JOB DESCRIPTION
The Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our custom
Qualification
Education and Experience
Must have:
Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization
One (1) year exper
Key Responsibilities:
Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network
Mission Statement for the Role:
To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels.
Overall Responsibili
Duties and Responsibilities
Merchandising the shop
Sell and Promote products to customers
Assisting the customers while shopping
Order stock, and price and shelve incoming goods
Maintain
Duties and Responsibilities
Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
Develop and maintain standard operating procedures (SOPs)
About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
About the role:
As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loya
Purpose for the Job
The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience.
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
Key Responsibilities:
Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.
Complaint Resolution: Efficiently
Summary
Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s
Context of the role
As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this r
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