Purpose for the Job
To review all inbound and outbound calls from the Call Centre with the aim of picking out relevant issues raised through the call centre, providing resolution mechanisms, ide
Duties and Responsibilities
The job holder will handle all aspects of customer service including customer communication, enquiry handling, customer relations, complaints handling and ensure high
Duties & Responsibilities:
Enhance patient experience- Act as the voice of the patient by checking and ensuring that the hospital standards provide a positive patient experience e.g. m
The customer experience manager will oversee and improve all aspects of the customer journey, ensuring satisfaction, retention, and loyalty throughout the customer lifecycle
Responsibilities
Job Purpose:
The Customer Experience Executive is tasked with ensuring that all channel engagements enhance the company's competitive standing and commitment to becoming the leading Pa
The Position
End User, Workplace & Site Experience Specialist
If you want to work for a company that makes a difference to people’s lives all over the world, consider Roche. You’
Job Purpose/Mission
The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages
We are looking for a highly qualified professional with the energy and commitment to develop and grow in a dynamic organization alongside passionate and dedicated colleagues. Reporting to the Manag
Job Ref. No. JLIL192
Role Purpose
The role holder is responsible for coordinating the implementation of all Customer Experience projects and initiatives across the group. The role involves colla
Job Summary
To lead the design and implementation of Absa Bank’s Customer Experience strategy.
The role holder will provide vision and strategic leadership to the entire customer service and
The Position
Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report direc
JOB SUMMARY
Springboard Capital Ltd is seeking to hire a Customer Experience Executive Reporting to the Customer Experience Coordinator. The job holder will handle all aspects of customer service i
Job Summary
The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our customers. To achieve this, the role-
Job Summary
The role holder will be responsible for improving the overall experience each customer has with our brand.
Qualifications
Bachelor’s Degree in Social Sciences or bus
Job Summary
The role holder will be responsible for improving the overall experience each customer has with our brand.
Key Responsibilities
Provide high level customer experience and
JOB PURPOSE
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
MAIN DUTIES AND RESPONSIBILITIES&
Brief Description
Drive Kenya Airways’ Customer Experience Strategy and initiatives toimprove Customer relations, service delivery and customer loyalty t
Job Ref. No: JLIL188
Role Purpose
The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while ma
