Jobs at Accor

Job Description

• Follow all department policies, procedures and service standards
• Develops and maintains a working relationship with the local fire, police, and government agencies and participates in relevant local forums for hotel and tourism safety and security.
• Ensures and documents that safety and security training is carried out for all employees and is aware of the Accor International programs available for safety training, fire drills and crisis management training.
• Patrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and procedures.
• Improves safety and security at the hotel by communicating hazards with department heads and taking appropriate corrective action
• Handles complaints, investigates, and thoroughly reports on guest or employee related issues.
• Ensures that routines and procedures are in place to keep all hotel entrances and exits are locked and unlocked per hotel policy.
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to key.
• Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized individuals out of the area and prevent theft.
• Completes daily security log, including pertinent information from the shift.
• Ensures that all potential and real hazards are communicated and taken care of immediately.
• Applies hotel regulations, adhering to existing laws and regulations for safety, security and prevention.
• Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happening.

Qualifications

• Previous experience in a similar capacity
• Degree in Criminology or related field
• Certificates in CPR, First Aid Management and Basic Fire Fighting
• No criminal record

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Job Description

• Under the general guidance and supervision of DOSM and implements all sales activities in meetings, incentives, conferences, and exhibitions, accomplishes goals & targets outlined in the S&M Plan by DOSM. Work closely with the Director of F&B to drive banquet and meetings sales.

Main Responsibilities:

• To solicit and serve local/international corporate accounts as per assigned portfolio.
• To generate and maintain customers of defined accounts/areas through sales activities (face-to-face sales calls, telephone calls, entertainment).
• Initiates sales calls to optimize banquet and meeting revenues.
• To be familiar with hotel products, rates, and promotions at all times.
• Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required.
• Coordinates with the Executive Chef all menu proposals presentations and other kitchen related requirements.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Provide ongoing market intelligence by monitoring business sources and segments.
• To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
•  To always display a pleasant manner and positive attitude and to promote a good company   image to guests and colleagues.
• To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment.
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
• To attend major events in hotel & city as requested by Department Head.
• To closely coordinate and communicate with SM M&E/ DOSM with regards to accounts/markets that are serviced by them.
• To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
• To ensure that the response to any business request is actioned within 24 hours.
• To promote and produces sales leads for other Accor Hotels outside of coverage area.
• To perform all duties and responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve overall objectives.
• To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Closely monitor accounts revenue and business production of own corporate portfolio and of any assigned Sales Executives, to maximize up selling opportunities, to review direct competition and conduct regular research.
• To provide feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, because of direct sales solicitation, telephone and direct mail, in his / her market areas.
• To attend departmental & communication meeting as requested.
• To ensure that Accor Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
• To disseminate sales related information to other departments as appropriate.

Qualifications

• Minimum of 6 years’ experience in a sales position, preferably at 4- or 5-stars hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Microsoft Office
• Good communication skills
• Fluence in other language is an advantage.

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Job Description

The Income Auditor will plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made. Also recommend remedial action when and where necessary.

• To exercise control on revenue and revenue reporting.
• To be responsible for all daily income of the hotel.
• To review that all rebates and allowances are properly authorized and to report all deviations from prevailing policies and procedures.
• To discharge the duties in an effective and efficient manner.
• To liaise with Night Auditor on all matters pertaining to the night audit functions
• To verify that sales from Rooms department, reviewed by the Night Auditor, are correct.  
• To verify that sales from Food & Beverage department, reviewed by the Night Auditor, are correct.                
• To verify that sales from other operation departments, reviewed by the Night Auditor, are correct.
• To verify that voucher totals correspond to with the Night Auditor report and the Food & Beverage revenue report.
• To verify that guest ledger balance and total of all account detail balances for each room correspond to, that system-generated guest ledger and General Ledger balance.
• To ensure that all sales voucher form are used in sequence, with any lost and voided vouchers reported according to the procedure, and to file them per section and in date order.
• To provide courteous, professional, efficient, flexible and consistent service that are in line with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction.

Qualifications

• Bachelor’s degree in Accounting or related field
• Additional certificate as a Certified Public Accountant (CPA) will be an advantage.
• Minimum 2 years of experience in a similar capacity
• Fully conversant in accounting principles  and financial regulation standards
• Pre-opening experience is an asset.