Job Openings at NTT Ltd

The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

To thrive in this role, you will need to have:

Key responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
• Relevant certifications such as Fortinet NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP) are beneficial.

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Key Responsibilities:

• Actively monitor all network infrastructure and clients’ services
• Provide customer support for our wholesale customers and internal customers within agreed SLAs.
• Triggers alerts & broadcasts on network status to technical and support departments within SLA.
• Weekly and Monthly Reporting on the network health of the entire network infrastructure.
• Provide daily shift handover reports while following up on the previous shift handover tasks.
• Communicate network status in case of failure, degradation or over-utilization to all stakeholders.
• Compile and distribute comprehensive reports on network status and events as per request.
• Monitoring all Cooling and power systems of the entire network infrastructure.
• Provide and track access to fiber buildings, collocation sites and data centers to the internal engineers and contractors for support and maintenance
• Provide Proposals for continual service improvement on the network and within the department
• Seek and disburse information on scheduled network maintenance and provide constant updates on network status up until the network is fully restored.
• Monitor and report on 3rd Party Vendors services performance and track the agreed SLAs.
• Conduct quarterly service reviews with all network’s stakeholders and 3rd party vendors for performance management.

Qualifications, Skills and Experience:

• A degree in an IT related discipline.
• CCNA certification.
• 2-3 years experience within an ISP technical environment.
• Experience with network management systems.
• Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
• Knowledge of Network infrastructure and operations would be an added advantage.
• Attention to detail and ability to work long hours and under pressure with minimum supervision.
• Excellent fault resolution and analytical skills.
• Excellent interpersonal, communication and reporting skills.
• Self- motivated and a team player.