Business Support Coordinator – Internship at KKCO East Africa

Role purpose

• Provide proactive coordination and business support, with primary responsibility for the DFK Africa office, its calendar of activities and sourcing prospective member firms across Africa. The role also supports KKCO’s document preparation, business development, administration and client experience.

Key responsibilities

• DFK Africa coordination and membership development
• Coordinate day-to-day office activities, member communications, enquiries and records, ensuring timely responses and follow-through.
• Manage the annual activities calendar, including meetings, conferences, webinars and training; coordinate invitations, time zones, logistics, registration and reminders.
• Prepare agendas and meeting materials, record minutes, track agreed actions and follow up responsible persons.
• Identify and research prospective member firms across Africa; prepare firm profiles, undertake approved outreach and arrange introductory meetings.
• Maintain member and prospect databases and a recruitment pipeline; follow up applications, coordinate due diligence information and support onboarding.
• Coordinate referrals, introductions and joint initiatives; maintain activity budget and expense records and report progress, delays and decisions required.
• Document preparation and administration
• Proofread, format and finalise reports, proposals, presentations and correspondence to KKCO’s professional and branding standards.
• Maintain templates, filing systems and action trackers; coordinate document review, approval, signature, printing, binding and circulation.
• Support the Administrator with office coordination and follow outstanding administrative actions through to completion.
• KKCO business development support
• Capture enquiries and leads from all channels in the CRM; research prospects and prepare profiles and targeted prospect lists.
• Coordinate introductory meetings and proposal packs, credentials and capability statements; follow up proposals and agreed next steps.
• Maintain a weekly opportunity tracker showing ownership, status, next action and follow-up date; flag stalled opportunities.
• Front office and client experience
• Welcome visitors, handle calls and enquiries, direct matters promptly and follow up unresolved issues; escalate sensitive matters.
• Coordinate meeting room bookings, readiness, refreshments and stationery; keep reception and client-facing spaces professional and welcoming.
• Keep signage and branded materials current; work with the Administrator and Marketing team to address presentation gaps and improve the client experience.

Accountability and priorities

• DFK Africa is the primary work priority. Agree a coordinated work plan with the DFK Africa lead and Administrator so that KKCO support duties are also delivered on time. Escalate competing deadlines early.
• The Coordinator owns coordination, presentation and follow-through. Technical teams retain responsibility for technical content; the Business Development lead retains responsibility for converting KKCO opportunities. DFK Africa leadership retains membership approvals, strategic decisions and authority to make commitments.

Performance measures

• DFK Africa calendar is current and activities are coordinated within agreed timelines.
• Meeting records and action trackers are accurate, with overdue matters followed up or escalated.
• Prospect sourcing, approved outreach and introductory meetings meet agreed targets; recruitment progress is reported monthly.
• Member records, applications and onboarding actions remain current and are followed through promptly.
• Documents meet agreed quality, branding and turnaround standards.
• KKCO leads and proposals have clear owners, next actions and follow-up dates; the opportunity tracker is updated weekly.
• Client enquiries are handled promptly and client-facing spaces are consistently ready and professional.

Core competencies

• Proactivity and ownership; reliable follow-through; strong organisation and attention to detail; clear writing, proofreading and research; professional client service; cross-cultural communication; curiosity, practical problem solving and digital confidence. Sound judgment, confidentiality and responsible use of AI are essential.

Requirements

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Communications, Management or a related field.
• Experience in professional services, membership recruitment, networks or multi-country coordination is an advantage.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook; familiarity with CRM, task-management and AI productivity tools.