Careers at Stratostaff

Role Purpose

To deliver high-quality customer service and support to clients through professional communication in English and Spanish. The Spanish-Speaking Agent will serve as a key point of contact for Spanish-speaking clients and patients, managing enquiries, handling service requests, resolving complaints and providing accurate information in a clear, professional and culturally appropriate manner.

The successful candidate must be a Kenyan national with strong working proficiency in Spanish and the ability to communicate confidently and naturally with native Spanish speakers in a professional customer service environment.

Duties and Responsibilities

• Provide professional customer service across telephone, email, digital and other communication channels in English and Spanish.
• Communicate confidently with Spanish-speaking clients and patients, including individuals whose primary language is Spanish.
• Handle inbound and outbound calls, enquiries and service requests efficiently in a fast-paced contact centre environment.
• Address customer enquiries, resolve complaints and provide accurate information regarding services, policies and processes.
• Translate or explain relevant customer information between English and Spanish where required to facilitate effective communication.
• Demonstrate appropriate cultural awareness when engaging Spanish-speaking customers from diverse backgrounds.
• Apply clinical knowledge where applicable to support medical-related enquiries, triage or specialised healthcare claims handling.
• Escalate complex service, insurance, medical or clinical queries to the relevant internal teams.
• Maintain accurate records of client interactions, case histories, enquiries and resolutions within the contact centre or CRM system.
• Adhere to established communication protocols, operational procedures and service level agreements.
• Maintain a high standard of professionalism, confidentiality and customer care when handling sensitive client information.
• Participate in continuous training to remain updated on products, services, policies, systems and customer service standards.

Key Competencies

• Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment
• Resilience & Adaptability

Requirements

Qualifications & Experience

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration or a related field.
• Kenyan national with working proficiency in Spanish.
• Ability to communicate confidently with native Spanish speakers in a professional customer service environment.
• Strong spoken and written English and Spanish communication skills.
• Minimum of 1–3 years' experience in a call centre, customer service or contact centre environment, preferably within insurance, healthcare, telecommunications or a related service sector.
• Demonstrated experience engaging diverse customer groups and handling customer enquiries professionally.
• Experience using contact centre systems, CRM software or ticketing platforms is an added advantage.
• A clinical background in nursing or clinical medicine is an advantage.
• Understanding of insurance, medical claims, healthcare service delivery or risk advisory is highly desirable.
• Candidates should clearly indicate their Spanish proficiency level and experience using the language on their CV.

go to method of application »

Role Purpose

To deliver high-quality customer service and support to clients through professional communication in French. The French-Speaking Agent will serve as a key point of contact for French-speaking clients and patients, managing enquiries, handling service requests, resolving complaints and providing accurate information in a clear, professional and culturally appropriate manner.

The successful candidate must be a Kenyan national with strong working proficiency in French and the ability to communicate confidently and naturally with native French speakers in a professional customer service environment.

Duties and Responsibilities

• Provide professional customer service across telephone, email, digital and other communication channels in English and French.
• Communicate confidently with French-speaking clients and patients, including individuals whose primary language is French.
• Handle inbound and outbound calls, enquiries and service requests efficiently in a fast-paced contact centre environment.
• Address customer enquiries, resolve complaints and provide accurate information regarding services, policies and processes.
• Translate or explain relevant customer information between English and French where required to facilitate effective communication.
• Demonstrate appropriate cultural awareness when engaging French-speaking customers from diverse backgrounds.
• Apply clinical knowledge where applicable to support medical-related enquiries, triage or specialised healthcare claims handling.
• Escalate complex service, insurance, medical or clinical queries to the relevant internal teams.
• Maintain accurate records of client interactions, case histories, enquiries and resolutions within the contact centre or CRM system.
• Adhere to established communication protocols, operational procedures and service level agreements.
• Maintain a high standard of professionalism, confidentiality and customer care when handling sensitive client information.
• Participate in continuous training to remain updated on products, services, policies, systems and customer service standards.

Key Competencies

• Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment
• Resilience & Adaptability

Requirements

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration or a related field.
• Kenyan national with working proficiency in French.
• Ability to communicate confidently with native French speakers in a professional customer service environment.
• Strong spoken and written English and French communication skills.
• Minimum of 1–3 years' experience in a call centre, customer service or contact centre environment, preferably within insurance, healthcare, telecommunications or a related service sector.
• Demonstrated experience engaging diverse customer groups and handling customer enquiries professionally.
• Experience using contact centre systems, CRM software or ticketing platforms is an added advantage.
• A clinical background in nursing or clinical medicine is an advantage.
• Understanding of insurance, medical claims, healthcare service delivery or risk advisory is highly desirable.
• Candidates should clearly indicate their French proficiency level and experience using the language on their CV.

go to method of application »

Role Purpose

To deliver high-quality customer service and support to clients through professional communication in Mandarin. The Mandarin-Speaking Agent will serve as a key point of contact for Mandarin-speaking clients and patients, managing enquiries, handling service requests, resolving complaints, and providing accurate information in a clear and culturally appropriate manner.

The successful candidate must be a Kenyan national with strong working proficiency in Mandarin and the ability to communicate confidently and naturally with native Mandarin speakers, both verbally and in writing.

Duties and Responsibilities

• Provide professional customer service across telephone, email, digital and other communication channels in English and Mandarin.
• Communicate confidently with Mandarin-speaking clients and patients, including individuals whose primary language is Mandarin.
• Handle inbound and outbound calls, enquiries and service requests efficiently in a fast-paced contact centre environment.
• Address customer enquiries, resolve complaints and provide accurate information regarding services, policies and processes.
• Translate or explain relevant customer information between English and Mandarin where required to facilitate effective communication.
• Demonstrate appropriate cultural awareness when engaging Mandarin-speaking customers from diverse backgrounds.
• Apply clinical knowledge where applicable to support medical-related enquiries, triage or specialised healthcare claims handling.
• Escalate complex service, insurance, medical or clinical queries to the relevant internal teams.
• Maintain accurate records of client interactions, case histories, enquiries and resolutions within the contact centre or CRM system.
• Adhere to established communication protocols, operational procedures and service level agreements.
• Maintain a high standard of professionalism, confidentiality and customer care when handling sensitive client information.
• Participate in continuous training to remain updated on products, services, policies, systems and customer service standards.

Key Competencies

• Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment
• Resilience & Adaptability

Requirements

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration or a related field.
• Kenyan national with working proficiency in Mandarin.
• Ability to communicate confidently with native Mandarin speakers in a professional customer service environment.
• Strong spoken and written English and Mandarin communication skills.
• Minimum of 1–3 years' experience in a call centre, customer service or contact centre environment, preferably within insurance, healthcare, telecommunications or a related service sector.
• Demonstrated experience engaging diverse customer groups and handling customer enquiries professionally.
• Experience using contact centre systems, CRM software or ticketing platforms is an added advantage.
• A clinical background in nursing or clinical medicine is an advantage.
• Understanding of insurance, medical claims, healthcare service delivery or risk advisory is highly desirable.
• Candidates should clearly indicate their Mandarin proficiency level and experience using the language on their CV.

go to method of application »

ROLE PURPOSE   

To deliver high-quality, multilingual customer service and support within the contact centre operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience. This role requires strong communication skills, cultural adaptability, and a proactive approach to resolving client needs.

DUTIES AND RESPONSIBILITIES   

• Provide professional customer service across multiple communication channels .
• Address client inquiries, resolve complaints, and provide accurate information regarding services and policies.
• Maintain strong verbal and written communication standards to ensure positive client interactions.
• Manage inbound and outbound calls and digital engagements efficiently in a fast-paced environment.
• Apply clinical knowledge where applicable to support medical-related inquiries, triage, or specialized healthcare claims handling.
• Escalate complex issues or clinical queries to relevant internal teams for prompt resolution.
• Maintain accurate records of client interactions, logs, and case histories within the contact centre database.
• Adhere to company communication protocols, operational guidelines, and service level agreements.
• Participate in continuous training to stay updated on product offerings, language requirements, and service standards

Requirements
QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration, or a related field.
• Minimum of 1–3 years' experience in a call centre, customer service, or contact centre environment within insurance, healthcare, telecommunications, or related service sectors.
• Working proficiency in Kiswahili, English, French, German, Spanish, Mandarin, Arabic, or Portuguese.
• A clinical background in nursing or clinical medicine is a distinct advantage.
• Demonstrated experience engaging diverse customer bases and managing client inquiries professionally.
• Experience using contact centre systems, CRM software, or ticketing platforms is an added advantage.
• Understanding of risk advisory, insurance policies, medical claims, or healthcare service delivery is highly desirable.

KEY COMPETENCIES

• Multilingual Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment (Advantage)
• Resilience & Adaptability

go to method of application »

ROLE PURPOSE

To deliver high-quality, multilingual customer service and support within the contact centre operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience. This role requires strong communication skills, cultural adaptability, and a proactive approach to resolving client needs.

DUTIES AND RESPONSIBILITIES   

• Provide professional customer service across multiple communication channels .
• Address client inquiries, resolve complaints, and provide accurate information regarding services and policies.
• Maintain strong verbal and written communication standards to ensure positive client interactions.
• Manage inbound and outbound calls and digital engagements efficiently in a fast-paced environment.
• Apply clinical knowledge where applicable to support medical-related inquiries, triage, or specialized healthcare claims handling.
• Escalate complex issues or clinical queries to relevant internal teams for prompt resolution.
• Maintain accurate records of client interactions, logs, and case histories within the contact centre database.
• Adhere to company communication protocols, operational guidelines, and service level agreements.
• Participate in continuous training to stay updated on product offerings, language requirements, and service standards.

Requirements
QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration, or a related field.
• Minimum of 1–3 years' experience in a call centre, customer service, or contact centre environment within insurance, healthcare, telecommunications, or related service sectors.
• Working proficiency in Kiswahili, English, French, German, Spanish, Mandarin, Arabic, or Portuguese.
• A clinical background in nursing or clinical medicine is a distinct advantage.
• Demonstrated experience engaging diverse customer bases and managing client inquiries professionally.
• Experience using contact centre systems, CRM software, or ticketing platforms is an added advantage.
• Understanding of risk advisory, insurance policies, medical claims, or healthcare service delivery is highly desirable.

KEY COMPETENCIES

• Multilingual Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment (Advantage)
• Resilience & Adaptability

go to method of application »

ROLE PURPOSE 

To deliver high-quality, multilingual customer service and support within the contact center operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience. This role requires strong communication skills, cultural adaptability, and a proactive approach to resolving client needs.

DUTIES AND RESPONSIBILITIES   

• Provide professional customer service across multiple communication channels.
•  Address client inquiries, resolve complaints, and provide accurate information regarding services and policies.
• Maintain strong verbal and written communication standards to ensure positive client interactions.
• Manage inbound and outbound calls and digital engagements efficiently in a fast-paced environment.
• Apply clinical knowledge where applicable to support medical-related inquiries, triage, or specialized healthcare claims handling.
• Escalate complex issues or clinical queries to relevant internal teams for prompt resolution.
• Maintain accurate records of client interactions, logs, and case histories within the contact centre database.
• Adhere to company communication protocols, operational guidelines, and service level agreements.
• Participate in continuous training to stay updated on product offerings, language requirements, and service standards.

QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor's degree in Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration, or a related field.
• Minimum of 1–3 years' experience in a call centre, customer service, or contact centre environment within insurance, healthcare, telecommunications, or related service sectors.
• Working proficiency in Kiswahili, English, French, German, Spanish, Mandarin, Arabic, or Portuguese.
• A clinical background in nursing or clinical medicine is a distinct advantage.
• Demonstrated experience engaging diverse customer bases and managing client inquiries professionally.
• Experience using contact centre systems, CRM software, or ticketing platforms is an added advantage.
• Understanding of risk advisory, insurance policies, medical claims, or healthcare service delivery is highly desirable.

KEY COMPETENCIES

• Multilingual Communication
• Customer Centricity
• Problem-Solving
• Cultural Intelligence
• Clinical Assessment (Advantage)
• Resilience & Adaptability

go to method of application »

KEY RESPONSIBILITIES

• Trace, retrieve, and securely store documents, ensuring safety and accessibility.
• Organize, archive, and maintain records in accordance with established filing and classification systems.
• Create and update indexes for all files to facilitate easy retrieval.
• Monitor and track file movements, maintaining accurate records of their status.
• Respond promptly to internal requests for information and provide access to archived records.
• Maintain an efficient, structured, and accessible archive system to support smooth organizational operations.
• Assist in improving filing and records management processes.

Requirements

QUALIFICATIONS AND EXPERIENCE

•  Degree in Library and Information Science.
•  Diploma in Records Management, Information Studies, or a relevant field; relevant technical training or part qualification in a professional field is an added advantage.
• Up to 2 years of relevant work experience in records or information management.